Elation Health
Customer Success Manager, Small Group
US- Remote
Work authorization requiredDetected 20 days ago
HubSpotSalesforceCRMPipeline ManagementCustomer SuccessCommunicationAdaptability
About the role
- Purpose: To engage, retain, and grow small to mid-tier healthcare practices using AI-driven, low-touch engagement strategies.
- Salary: $80,000 - $105,000k/yr USD + variable comp Elation welcomes individuals from all backgrounds and walks of life.
Responsibilities
- Scaled Engagement & Product Adoption: Execute and optimize growth, retention, and feature-adoption campaigns for small group accounts using multi-channel digital tools and personalized outreach.
- Renewal Management: Own the contract renewal process for your book of business, ensuring a high retention rate by demonstrating ongoing value.
- Data-Driven Insights: Maintain an understanding of key metrics (Retention %, Expansion %, Adoption %) to measure the effectiveness of campaigns and customer interventions.
- Own the contract renewal process for your book of business, ensuring a high retention rate by demonstrating ongoing value.
- Maintain an understanding of key metrics (Retention %, Expansion %, Adoption %) to measure the effectiveness of campaigns and customer interventions.
Requirements
- Technology & Tool Proficiency: Master and actively use CRM tools, campaign platforms, and AI platforms to manage the customer lifecycle and drive team efficiency.
Nice to have
- Comfortable promoting new features, upgrades, or adoption messages via campaigns or digital nudges.
- Comfortable with selling, renewals, and identifying whitespace.
Skills
- Strong communication (written + verbal).
- Adaptability, coachability, and customer empathy.
- Experience or interest in CRM tools (e.g., Salesforce, HubSpot), campaign platforms, or digital tools.
- Willingness to learn AI platforms for lifecycle engagement.
- Salary: $80,000 - $105,000k/yr USD + variable comp
- Elation welcomes individuals from all backgrounds and walks of life.
- Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment.
Compensation
- $80,000 - $105,000k/yr USD + variable comp
- Elation welcomes individuals from all backgrounds and walks of life.
- Elation also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA.
- We firmly believe a strong culture that supports a diverse and inclusive workforce allows us to achieve Elation's mission of helping independent primary care thrive.
Benefits
- Monitor customer health dashboards and leverage AI-generated insights to proactively flag and act on accounts that are at risk or primed for growth.
- 2+ years of experience, in CS or customer-facing growth roles in healthcare SaaS or RCM platforms.
- Interest in healthcare SaaS, digital health, or health operations.
- Sales & Healthcare Readiness:
- Exposure to healthcare workflows or patient/provider engagement is a plus.
Visa & Work Authorization
- Elation also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and
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This listing is sourced directly from Elation Health's careers page and normalized into a canonical job model.