Nymbus, Inc.
Enterprise IT Support Specialist
Remote - United States
Sponsorship not specifiedDetected 22 hours ago
PythonBashPowerShellJiraCustomer SupportCommunicationCollaboration
About the role
- This role is responsible for onboarding and offboarding employees, identity and access management, endpoint administration, and supporting the technologies employees rely on every day.
- This is more than a traditional Help Desk role.
- We're looking for someone who enjoys solving problems, improving processes, and leveraging AI and automation to make Enterprise IT more efficient.
Responsibilities
- Provide Tier 1 and Tier 2 technical support for employees across hardware, software, SaaS applications, and collaboration tools.
- Manage onboarding, offboarding, account provisioning, and access changes.
- Configure, deploy, and support macOS and Windows devices using Mobile Device Management (MDM) platforms.
- Document, prioritize, and resolve support requests using the IT Service Management (ITSM) platform.
- Maintain IT assets, software licensing, and operational documentation.
- Collaborate with other IT teams to resolve technical issues and improve Enterprise IT operations.
- The Enterprise IT Support Specialist provides day-to-day technical and operational support for Enterprise IT.
- We invite you to watch this video and learn who we are and how we build and innovates together!
Requirements
- 3+ years of experience in IT Support, Enterprise IT, or Systems Administration.
- Experience supporting macOS and Windows environments.
- Experience with identity and access management (IAM), Single Sign-On (SSO), and Mobile Device Management (MDM).
- Experience with cloud-based SaaS applications and ITSM platforms.
- Strong troubleshooting, communication, organization, and customer service skills.
- Self-starter with strong ownership, curiosity, and a continuous improvement mindset.
Nice to have
- Experience with JumpCloud, Google Workspace, Jamf, or similar platforms.
- Experience with Jira Service Management.
- Familiarity with PowerShell, Bash, Python, or other automation tools.
- AI-First Expectations
- Successful candidates will:
- Think AI first before approaching repetitive or manual work.
- Use AI to improve productivity, documentation, troubleshooting, and communication.
- Identify opportunities to automate routine tasks and improve operational efficiency.
Benefits
- Annual Cash Bonus and Equity Options commensurate with the role level and experience
- Insurance - Health, Dental and Vision
Company info
- Nymbus is a remote-first company.
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This listing is sourced directly from Nymbus, Inc.'s careers page and normalized into a canonical job model.