Agilent Technologies
Customer Service Associate
US-DE-Wilmington · Full-time
Sponsorship not specified$23k-$36kDetected 11 hours ago
AccessibilitySAPCustomer SupportResearchCommunication
> stay_score
odds of building a lasting career here
36Risky
Cap-exempt (no lottery)0
Sponsors this role78
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70
Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
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About the role
- As a member of the Americas Customer Operations Center, you take responsibility for providing an exceptional customer service experience focused on first contact resolution.
- Shift Hours: 9:30 to 6 PM Mon - Fri ET This role follows a Hybrid work schedule.
Responsibilities
- Grow and maintain customer relationships.
- Cross-training to learn and perform additional activities as business needs dictate.
- Agilent Technologies, Inc., is committed to creating and maintaining an inclusive in the workplace where everyone is welcome, and strives to support candidates with disabilities.
Requirements
- Bachelor's Degree or equivalent work experience
- Minimum of 3 years Customer Service experience
- Familiarity with SAP or related order processing platforms
- Insurance, healthcare or medical billing experience preferred
- Excellent written and verbal communication skills
- Additional Details
- This job has a full time weekly schedule. Applications for this job will be accepted until at least August 7, 2026 or until the job is no longer posted.
- The full-time equivalent pay range for this position is $22.89 - $35.76/hr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations
- Agilent Technologies, Inc. is an Equal Employment Opportunity and merit-based employer that values individuals of all backgrounds at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to creating and maintaining an inclusive in the workplace where everyone is welcome, and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_posting@agilent.com or contact +1-262-754-5030. For more information about equal employment opportunity protections, please visit www.agilent.com/en/accessibility.
- Travel Required:
- Duration:
- No End Date
- Job Function:
Nice to have
- Prior call center experience preferred
Skills
- This is a Customer Service environment that requires excellent communication, and organization skills.
- Shift Hours:
- 9:30 to 6 PM Mon - Fri ET
- Agilent's Hybrid model consists of up to 2 days (Monday and Friday) working remotely and 3 days (Tuesday, Wednesday, and Thursday) on site.
Compensation
- The full-time equivalent pay range for this position is $22.89 - $35.76/hr plus eligibility for bonus, stock and benefits.
- During the hiring process, a recruiter can share more about the specific pay range for a preferred location.
Benefits
- Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
- Pay and benefit information by country are available at: https://careers.agilent.com/locations
Company info
- If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_posting@agilent.com or contact +1-262-754-5030.
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This listing is sourced directly from Agilent Technologies's careers page and normalized into a canonical job model.