TopGolf
Front of House Operations Manager
Durham, North Carolina, United States of America · Principal
Work authorization requiredDetected 51 days ago
About the role
- ADA The above statements cover what are generally believed to be principal and essential functions of the job.
- Topgolf Entertainment Group does not accept unsolicited agency resumes.
- Please do not forward unsolicited agency resumes to our website, employees or Human Resources.
Responsibilities
- Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.
- Uphold operating standards and drive guest safety and satisfaction across every touchpoint
- Stay visible on the floor and engage with guests to continuously assess and elevate their experience Build and Develop the Team
- Lead hiring, scheduling, onboarding, and ongoing development for both departments
- Coach and develop Team members daily and drive engagement across teams
- Build a unified team culture across Guest Services and Food & Beverage Manage Operations Across Both Departments
- Manage the game system, bay operations, guest safety, and golf and game supply inventory
- Manage leagues, clinics, retail sales, and venue-wide operational activities Drive Performance
Nice to have
- Holds both teams accountable for delivering outstanding guest experiences across all touchpoints
- Gathers and acts on guest satisfaction feedback on behalf of the team
- Addresses gaps in service capabilities before they affect the guest experience
- Pushes both teams to achieve results and meet performance standards consistently
- Fosters a sense of urgency in the team for reaching goals and meeting deadlines
- Communicates clear goals and roles to team members in both departments
- Ensures each department has the right skills and that individual strengths are leveraged
- Rewards team efforts and cultivates pride and accountability across both functions Ensures Accountability | Holding self and others accountable to meet commitments.
Benefits
- FREE Mental Health Benefits for everyone. https://www.comparably.com/companies/topgolf We believe in the Unlimited Power of Play and work hard to create Moments That Matter for Everyone.
- BENEFITS Free Play & 1/2 price food!
- Health, dental, vision, 401(k) team member match, free mental well-being platform - and that's just for starters for those who qualify.
- View team member benefits here.
Equal opportunity
- As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve.
Visa & Work Authorization
- Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. We could list all the perks & benefits that are uniquely Topgolf, but we bet you
Apply directly at TopGolf →Create a free account for alerts like thisView TopGolf immigration profile
This listing is sourced directly from TopGolf's careers page and normalized into a canonical job model.