Pearl Abyss Europe

Associate AI Conversation Designer

United States

Sponsorship not specifiedDetected 23 days ago

PythonNLPLLMsFigmaExcelCustomer SupportResearchLeadershipCommunicationCollaborationProblem Solving

About the role

As an Associate Conversation Designer at Pearl, you'll help build and evolve chatbots that support and convert millions of customers around the world.
You'll work alongside experienced conversation designers to create engaging, efficient conversation flows using our in-house language, blending creativity with data to deliver delightful AI + Human-powered experiences.
This is an excellent opportunity for an early-career professional who is passionate about conversation design and user experiences, embraces AI as a core tool for problem-solving and creativity, and thrives in a fast-paced, collaborative environment.

Partner with international teams to localize and align bots with regional goals and personas
Collaborate with analytics to evaluate performance metrics and measure impact
Lead or contribute to special projects (e.g., chatbot consolidation, competitor analysis, new bot launches)

AI-native mindset with a high degree of comfort leveraging LLMs, AI tools, and emerging technologies to solve problems and improve user experiences
Bachelor's degree or equivalent experience in Linguistics, Cognitive Science, Human-Computer Interaction, Computer Science, Human-Centered Design, or a related field
0-2 years of experience designing and launching chatbot or conversational AI solutions in production environments, or through internships, academic projects, or research
Experience working with or exposure to LLMs and prompt engineering
Strong attention to detail and ability to identify patterns, inconsistencies, and opportunities for improvement

Introductory knowledge of Python or another scripting language applied to conversational systems or automation preferred

Pearl will provide pay transparency information upon application to those in qualifying jurisdictions. (Employment is with JustAnswer LLC, a Pearl company.)
Our Commitment to an Inclusive Workplace
We welcome people from all backgrounds who seek the opportunity to help build a future where professional services are readily available to all.
If you have curiosity, passion, and a collaborative spirit, come work with us.
Pearl is committed to an inclusive workplace.
AI Disclosure & Informed Consent

Pearl is AI for professional services at global scale, combining advanced AI with verified human expertise to deliver help that is accurate, accountable, and fast. Since 2003, our network has connected millions of customers with licensed professionals across 196 countries, making real expertise available anytime, anywhere.
Our Values
Data driven: Data decides, not egos
Courageous: We take risks and challenge the status quo
Pearl is AI for professional services at global scale, combining advanced AI with verified human expertise to deliver help that is accurate, accountable, and fast.
Since 2003, our network has connected millions of customers with licensed professionals across 196 countries, making real expertise available anytime, anywhere.
Innovative: We're constantly learning, creating, and adapting
Lean: We focus on customers, using lean testing to learn how to serve them best
Humble: Past success is not a guarantee of future success
We focus on customers, using lean testing to learn how to serve them best
Pearl will provide pay transparency information upon application to those in qualifying jurisdictions. (Employment is with JustAnswer LLC, a Pearl company.)
Design and optimize chatbot flows to convert, engage, and support customers across e-commerce and customer service journeys
What We're Looking For

Pearl is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status.

This listing is sourced directly from Pearl Abyss Europe's careers page and normalized into a canonical job model.