Chenega Corp
Help Desk Supervisor
UNAVAILABLE, FL, US
No sponsorshipDetected 730 days ago
Project ManagementExcelOperations ManagementRecruitingCustomer SupportLeadershipCommunicationProblem SolvingCritical ThinkingMentoring
About the role
- Are you looking for a career where professional development is embedded in your employer's core culture?
- Chronos Operations (CO) is a wholly-owned subsidiary of Chenega Corporation, an Alaska Native Corporation based in Anchorage, AK.
- Chronos Operations, LLC is seeking a Help Desk Supervisor to provide real‑time supervisory oversight for Customs and Border Protection (CBP) Technology Service Desk (TSD) Tier I, II, and ACE operations.
Requirements
- Support onboarding and offboarding activities, including ensuring personnel complete all required training, security requirements, and equipment accountability processes.
Nice to have
- Bachelor's degree in business administration, Information Technology, or related field preferred.
- ITIL Foundation certification.
- Experience with Amazon Connect.
- Experience with Gemini, an AI platform.
- Experience with AI tools Prior CBP or federal government help desk experience.
- Knowledge, Skills, and Abilities: Expertise in various tools like Microsoft Project, ServiceNow, and Amazon Connect.
- Excellent interpersonal communication, facilitation, and leadership skills to effectively coordinate teams and communicate with stakeholders.
Skills
- Expertise in various tools like Microsoft Project, ServiceNow, and Amazon Connect.
- Ability to work with internal teams and other agencies to resolve cross-functional IT needs.
- Ability to support rotating shift, 24x7x365 coverage.
- Strong written and verbal communication skills for technical documentation and stakeholder coordination.
- Excellent communication, leadership, and project management skills.
- Ability to work effectively in cross-functional teams and under senior analyst guidance.
- Ability to meet minimum clearance requirements.
- Ability to work nights, weekends, and holidays as required.
- Corporate citizenship Chenega MIOS is led by a purpose to make an impact that matters.
Compensation
- Yes Teleworking Details 100% remote Estimated Salary/Wage USD $74,300.00/Yr.
- Up to USD $75,000.00/Yr.
Visa & Work Authorization
- Citizenship required; must be able to pass CBP Background Investigation (BI)
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This listing is sourced directly from Chenega Corp's careers page and normalized into a canonical job model.