euna
Senior Customer Success Manager (Procurement)
Oakville, Ontario · Senior
Sponsorship not specified$85k-$106kDetected 13 days ago
AccessibilityProject ManagementSalesforceCRMBudgetingProcurementHRISCustomer SuccessCustomer SupportLeadershipCommunicationCollaborationMicrosoft Office
About the role
- The Senior Customer Success Manager is a senior strategic and supportive role within the Customer Success team at Euna Solutions, reporting to the Manager, Customer Success.
- As a Senior Customer Success Manager, you will be responsible for ensuring that our B2B SaaS customers in the public sector are successful in achieving their desired outcomes and realizing the full value of our product.
- CSM you will take a leadership role within the team, training and supporting CSM team members.
Responsibilities
- Develop a deep understanding of our B2B SaaS product and its use cases in the public sector.
- Build strong relationships with key stakeholders, identifying individual and organizational goals to deliver value at any communication touchpoint.
- Manage, organize, and facilitate User Group meetings, contribute as a subject matter expert, leading panels and topic sessions, providing content, agendas, and working with Marketing to promote and encourage engagement/participation.
- AI helps us work smarter, but people lead the process.
- Designed to enhance efficiency, collaboration, and compliance, Euna Solutions supports more than 3,400 organizations across North America in building trust, enabling transparency, and driving community impact.
Requirements
- You will assist CSM team members, leading customer meetings with a consultative approach where subject matter expertise is required.
- If you have relatable experience and relevant transferrable skills but feel you may be missing a few of the requirements, we encourage you to apply!
- We recognize that people have unique career journeys and if you're excited about this role and know you can bring something great to the team, then we want to hear from you.
- Create and review customer renewal contracts and amendments working with your manager to negotiate pricing and terms if required by the customer.
Compensation
- $84,600 - $105,700 We believe in openness, so we publish our range from the start.
- 💵 Competitive wages We pay competitive wages and salaries, and we only expect an honest 40-hour week for it.
Benefits
- 🧘♀️ Wellness days What's better than a long weekend?
- 🕰 Flexible workday We understand that what a workday looks like differs by employee and the role requirements.
- 💰 Benefits Ask us for a copy of our health and dental benefits!
Company info
- Design and execute customer success plans to help customers achieve their desired outcomes and maximize the value they receive from our product.
- Collaborate with cross-functional teams, including sales, marketing, and product development, to ensure customers receive exceptional service and assist CSM's.
- Attending and leading customer-focused webinars, and events, connecting with customers to expand our customer community.
- 🙌 Community Engagement Committee At Euna, we know how important it is to give back.
This listing is sourced directly from euna's careers page and normalized into a canonical job model.