Ctgbrands

Ctgbrands

Customer Service Representative

Vaughan, Ontario

Sponsorship not specifiedDetected 29 days ago
SalesforceCRMAccountingLogisticsERPCustomer SupportCommunicationMicrosoft OfficeNetSuite

About the role

  • CTG's great instincts for value and quality have resulted in an exceptionally strong presence in the consumer products market.
  • Now operating under the new ownership of CTG, Giftcraft 2025 Inc. is entering an exciting new chapter-one that blends heritage with transformation.
  • This new beginning represents a bold opportunity to reshape the company's future while honoring its past.

Responsibilities

  • Collaborate with internal teams including Sales, Logistics, and Accounting to resolve customer issues quickly and effectively
  • Maintain accurate customer records and documentation
  • Support seasonal call/email volume surges and participate in special projects as needed
  • Payment Processing: Manage receipt of incoming payments, including cheques, credit card and EFT, ensuring accurate matching and recording within the accounting systems.
  • Account Analysis: Perform regular account reconciliations and keep customer accounts current
  • Manage receipt of incoming payments, including cheques, credit card and EFT, ensuring accurate matching and recording within the accounting systems.
  • We are seeking passionate, driven individuals who are eager to build something extraordinary from the ground up-together.
  • If you are excited by the idea of helping lead a turnaround story and being part of a growing, purpose-led organization, we invite you to join us on the journey to build the new Giftcraft.
  • Giftcraft 2025 Inc. ( www.giftcraft.com ) is a newly revitalized consumer lifestyle company, building upon the legacy of Giftcraft's decades-long reputation in the North American market.

Requirements

  • 2+ years of customer service experience, ideally in a wholesale, distribution, or consumer goods company
  • Proficiency with Microsoft Office and experience using ERP or CRM systems (e.g., Sage, NetSuite, Salesforce)
  • Ability to multitask and prioritize in a fast-paced environment
  • The ideal candidate is a friendly, organized, and solutions-oriented professional with experience in a B2B or consumer goods environment.
  • Strong communication and interpersonal skills with a professional phone manner
  • Positive, team-oriented attitude with a passion for providing excellent service
  • Benefits:
  • Company events
  • Extended health care
  • Dental care
  • Vision care
  • Employee assistance program
  • On-site parking

Nice to have

  • High school diploma required
  • college diploma in Business Administration or related field preferred

Compensation

  • Assist in the operation of our twice annual Customer Open Houses (January/February and August) said operation of which might include being present in the office on the weekend of the shows

Benefits

  • Tuition reimbursement
  • Our mission is not only to continue delivering award-winning giftware, home décor, wellness, fashion, and seasonal products-but also to rebirth the Giftcraft brand with renewed energy, innovation, and purpose.

Company info

  • Founded in 1985, CTG is a major importer and distributor of consumer products for customers in the retail industry across North America. CTG's mission is to supply quality branded products at competitive prices. Our innovative and high perceived value packaging has strong consumer appeal that helps generate high turnover for our retail trade customers. Our corporate name reflects our focus on developing exceptional brand identities that represent the best value to consumers.
  • CTG's great instincts for value and quality have resulted in an exceptionally strong presence in the consumer products market. Our full range of categories now includes giftware, home décor, novelties, kitchenware, housewares, stationery, candles & candle holders, health & beauty, hair accessories, household products, toys, electronic accessories, seasonal products and more. We design, import, manufacture and distribute over 13,000 active items. With a wide selection of comprehensive programs and more than 45 proprietary brands, we provide a true one-stop product solution for our valued customers with unequaled variety and depth.
  • For more information, visit: www.ctgbrands.com
  • We are seeking passionate, driven individuals who are eager to build something extraordinary from the ground up-together. If you are excited by the idea of helping lead a turnaround story and being part of a growing, purpose-led organization, we invite you to join us on the journey to build the new Giftcraft.
  • Founded in 1985, CTG is a major importer and distributor of consumer products for customers in the retail industry across North America.
  • CTG's mission is to supply quality branded products at competitive prices.
  • Our innovative and high perceived value packaging has strong consumer appeal that helps generate high turnover for our retail trade customers.
  • Our corporate name reflects our focus on developing exceptional brand identities that represent the best value to consumers.
  • Our full range of categories now includes giftware, home décor, novelties, kitchenware, housewares, stationery, candles & candle holders, health & beauty, hair accessories, household products, toys, electronic accessories, seasonal products and more.
  • We design, import, manufacture and distribute over 13,000 active items.
  • With a wide selection of comprehensive programs and more than 45 proprietary brands, we provide a true one-stop product solution for our valued customers with unequaled variety and depth.
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This listing is sourced directly from Ctgbrands's careers page and normalized into a canonical job model.