Conceptplus

Service Desk Systems Analyst

San Diego, CA

Sponsorship not specifiedDetected 17 hours ago

AzureCustomer SupportCiscoCompTIA

About the role

This position supports a client Customer Service Team with on-site technical assistance at customer locations.
Support is provided Monday-Friday, 0600-1800, through phone, email, self-service tickets, walk-ins, and on-site visits.

Provide Tier 1.5 and Tier 2 desktop support for faculty, staff, and classroom technologies.
Respond to and document user requests related to system performance, applications, and connectivity.
Install, configure, and deploy computers, peripherals, and related hardware (PCs, Macs, printers, drives, cards, peripherals).
Create user accounts and support/troubleshoot identity and access provisioning Support commonly used software such as Microsoft 365, web browsers, antivirus tools, Adobe products, and other standard applications.
Log and manage all service activity using ServiceNow ITSM.
Escalate unresolved or complex issues to specialized support teams as needed.
Our highly certified experts build systems that drive efficiency, accelerate modernization, and ensure mission outcomes with certainty.

Associate degree or higher in Computer Science, Information Technology, or a related field (or equivalent experience).
Minimum of 3 years of experience in a help desk or technical support role.
Working knowledge of networks and standard system/server architecture.
Limited travel to customer sites may be required.
Required Qualifications Associate degree or higher in Computer Science, Information Technology, or a related field (or equivalent experience).

Recognized as an award-winning Oracle partner, we have delivered innovative solutions across Defense, Intelligence, Civilian, Health IT, and Tribal sectors.

This listing is sourced directly from Conceptplus's careers page and normalized into a canonical job model.