Mixpanel

Customer Success Architect

San Francisco, US (Hybrid) · Vp

Sponsorship not specified$132k-$179kDetected 4 days ago

PythonSQLSnowflakeRedshiftDatabricksGCPAzuredbtData AnalysisData EngineeringA/B TestingProject ManagementHRISCustomer SuccessCommunication

About the role

For large enterprise customers, post onboarding, you will also continue alongside the Account Managers to drive data trust and product adoption for 100+ end user teams through a change management rollout approach.
As a CSA, you will partner with customers throughout the customer journey to understand what drives value, beginning from the pre-sales running proof of concepts to demonstrate quick time to value, to post-sales onboarding and implementation where you set customers up for long-term success with scalable implementation and data governance best practices.
Throughout the entire customer lifecycle, you will work to understand how analytics can drive business value for your customers and will consult them on how to maximize the value of Mixpanel including managing change during Mixpanel's rollout, defining and achieving ROI, and identifying areas of improvement in their current usage of analytics.

Effectively communicate at all levels of the customer's organization to influence business outcomes via Mixpanel, design and execute a comprehensive analytics strategy, and unblock technical and organizational roadblocks
Own the customer's success with Mixpanel - documenting and delivering ROI to the customer throughout their journey to transform their business with self-serve analytics
Deliver a variety of technical services ranging from data architecture consultations to adoption and change management best practices
Collaborate with our technical and solutions partners as needed on data optimization and onboarding projects
Innovate with Insight: We tackle decisions with rigor and judgment - combining data, experience and collective wisdom to drive powerful outcomes.
One Team: We collaborate across boundaries to achieve far greater impact than any of us could accomplish alone.
Candor with Connection: We build meaningful relationships that enable honest feedback and direct conversations.

At least 3 years of experience as a Customer Success Manager, Solutions Architect, or similar role.

The amount listed below is the total target cash compensation (TTCC) and includes base compensation and variable compensation in the form of either a company bonus or commissions.
Variable compensation type is determined by your role and level.
In addition to the cash compensation provided, this position is also eligible for equity consideration and other benefits including medical, vision, and dental insurance coverage.
Our salary ranges are determined by role and level and are benchmarked to the SF Bay Area Technology data cut released by Radford, a global compensation database.
To stay on top of market conditions, we refresh our salary ranges twice a year so these ranges may change in the future.
Within the range, individual pay is determined by experience, job-related skills, qualifications, and other factors.

We seek to deeply understand our customers' needs, ensuring their success is our north star.
Serve as a trusted technical advisor for prospects/customers to provide strategic consultation on data architecture, governance, instrumentation, and business outcomes
Engage with customers' engineering, product management, and marketing teams to handle technical onboarding, optimize Mixpanel deployments, and improve data trust
Leverage modern data architecture expertise to create scalable data governance practices and data trust for our customers, including data optimization and re-implementation projects
We're Looking For Someone Who Has

Be a technical sponsor for internal engagements with Mixpanel product and engineering teams to prioritize product and systems tasks from clients

This listing is sourced directly from Mixpanel's careers page and normalized into a canonical job model.