Wilcox + Flegel

General Manager

Rainier, Washington, United States

Sponsorship not specifiedDetected 14 hours ago

ERPPerformance ManagementCustomer SupportLeadershipCommunicationMentoringAdaptabilityOrganizational SkillsMicrosoft Office

About the role

The General Manager (GM) oversees the operations and performance of assigned convenience store locations, ensuring alignment with company Mission, Vision, Values, goals, financial targets, and customer service standards.
Reporting to the District Manager, the GM is responsible for leading and managing Assistant Store Managers (ASMs) and store team members, driving operational efficiency, and fostering a positive, customer-focused work environment.
Responsible to consistently role model our Core Values.

Employee Engagement: Create a positive and inclusive work environment that encourages team cohesion, motivates employees, and aligns with the company's core values.
Coaching & Mentorship: Provide day-to-day guidance to ASMs, equipping them with the tools and support needed to lead their teams effectively.
Conflict Resolution: Address and resolve team member issues in a timely, fair, and constructive manner, escalating to HR as necessary for further support or disciplinary action.
Financial Oversight: Track and manage store-level financial performance, focusing on labor cost control, expense management, and minimizing shrinkage.
Long-Term Planning: Develop and execute store-level strategies that align with company objectives and support growth, efficiency, and customer satisfaction.
This position would support our Astoria Flyways, Rainier Flyways, Rainier Shell, and St.
Ensure that ASMs and team members are well-versed in safety practices and consistently follow them to create a secure environment for customers and staff.

Proven leadership abilities.
Strong financial acumen and proficiency in managing budgets, scheduling, inventory, and profit/loss analysis.
Excellent interpersonal and communication skills, both verbal and written.
Adaptable, resilient, and able to handle changing demands in a dynamic environment.
Licenses, Certifications and/or Registrations (note if Required or Preferred): NA Equipment and Software
Act as a mentor to promote leadership growth and succession planning.

Our team members come to us for our pay, benefits, and the stability that we offer, they stay for so much more!
We offer an industry-leading benefits package that includes the following:
Safety & Compliance Enforce all safety, security, and health protocols, conducting regular meetings to reinforce standards and address potential hazards.
Scheduling & Staffing Management Workforce Allocation: Assess staffing needs across stores and create flexible schedules to ensure adequate coverage during peak times, holidays, and special promotions.
Inventory & Merchandising: Monitor inventory levels across locations, coordinate with ASMs on stock replenishment, and implement merchandising guidelines to drive sales.

Conduct ongoing performance evaluations for ASMs and assist them in setting and achieving goals in alignment with Company's chosen operating system.
Address performance issues promptly and in alignment with company policy with ASMs and store team members.
Create a positive and inclusive work environment that encourages team cohesion, motivates employees, and aligns with the company's core values.
Ensure each store adheres to company operational standards, including cleanliness, safety, and organization.
Conduct regular store audits to verify compliance with company policies, safety standards, and operational procedures.
We are looking to add a General Manager to our team!
If you are looking for a place where you can make a positive impact on the day to day lives of our customers and our community, this is the opportunity you have been waiting for!

This listing is sourced directly from Wilcox + Flegel's careers page and normalized into a canonical job model.