forj
Strategic Client Success Manager
Delafield, Wisconsin, United States
Work authorization requiredDetected 2 days ago
LLMsStakeholder ManagementCustomer SupportCadenceLeadershipCommunicationCritical Thinking
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odds of building a lasting career here
16Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- Forj is a growth-stage SaaS company with a bold vision for how members will engage and learn in modern communities of practice.
- The ideal candidate will bridge elite enterprise relationship management with sharp domain fluency, leveraging data and AI-enabled insights to confidently guide and influence client executives through technology modernizations and strategic migrations.
Responsibilities
- Navigate competing interests across multiple departments within client organizations, building consensus and credibility that positions you as a trusted advisor to all key decision-makers on the account.
- Executive Advisory: Plan and deliver high-impact Executive Business Reviews (EBRs) and Partnership Success Plans to cross-functional client stakeholders, using persuasive communication and executive influence to build consensus across competing departments and priorities, ensuring direct connection between day-to-day engagement and executive-level goals.
- Data-Based Insights: Optimize how clients interact with our platform by interpreting metrics and usage parameters, actively turning complex datasets into actionable decisions and behavioral recommendations.
- You own gross retention across a portfolio of high-value strategic accounts, executing proactive, data-driven renewal strategies well in advance of expiration - churn is the exception, and never a surprise.
- You drive net revenue growth within your book, surfacing and closing expansion through deeper platform adoption and cross-sell.
- Plan and deliver high-impact Executive Business Reviews (EBRs) and Partnership Success Plans to cross-functional client stakeholders, using persuasive communication and executive influence to build consensus across competing departments and priorities, ensuring direct connection between day-to-day engagement and executive-level goals.
- Optimize how clients interact with our platform by interpreting metrics and usage parameters, actively turning complex datasets into actionable decisions and behavioral recommendations.
- Ability to work effectively across time zones and collaborate with distributed teams
Requirements
- Ability to sit at a desk and work on a computer for extended periods of time
- Occasional travel may be required for company offsites, team meetings, or other business needs
- Bachelor's degree in Business Administration, Communications, Information Systems, or a related field requiring analytical and strategic client management capability.
- Stakeholder Relationship & Influence Mastery: Demonstrated success building and maintaining authentic relationships with disparate stakeholder groups (IT, business operations, executive leadership) simultaneously
- proven ability to influence decision-making at multiple organizational levels through strategic communication, active listening, and credibility-building.
- Association SaaS Domain Expertise: 5+ years of documented experience managing mid-market or enterprise relationships within a fast-paced B2B SaaS organization, specifically working within or alongside the professional association, learning management system (LMS), or community software industries.
- Executive-Level Presence: Exceptional presentation and critical thinking skills, with verified experience influencing contract signers, community directors, and executive sponsors.
- AI Capability and Fluency: Hands-on experience levering AI tools like Claude or similar LLMs to build workflows, extract insights, and optimize daily client management operational efficiency.
- Cross-Functional Synergy: Proven ability to collaborate alongside internal specialized verticals (e.g., Technical Support, Product, Implementation, and Solutions) to orchestrate a unified client interface.
- Domain Context: Experience working within or around the professional association, learning management system (LMS), or community software industries is highly beneficial.
- Competitive salary
- Generous Paid Time Off (PTO)
- Comprehensive health, dental, and vision
Compensation
- Competitive salary
Benefits
- Short-term disability (STD) and long-term disability (LTD)
- Life/AD&D Insurance, and Voluntary Life Insurance
- Risk Mitigation: Proactively identify, track, and document client health markers monthly, building immediate operational mitigation blueprints for accounts facing delivery gaps or low feature engagement.
- Own the overarching health, renewal lifecycle, and retention of an assigned book of business, strictly aligning client workflows to established value frameworks and return-on-investment targets.
- Flexible remote work
Visa & Work Authorization
- Eligibility to work in the United States without sponsorship
This listing is sourced directly from forj's careers page and normalized into a canonical job model.