Oxy
Field Network Operations Center - IT Analyst
Midland, Texas
Sponsorship not specifiedDetected 28 days ago
Data AnalysisProject ManagementCustomer SupportLeadershipCommunicationMicrosoft OfficeSCADA
About the role
- Oxy produces, markets and transports oil and natural gas to maximize value and provide resources fundamental to life.
- Headquartered in Houston, Oxy primarily operates in the United States, Middle East and North Africa.
Responsibilities
- Actively and consistently support all efforts to simplify and enhance the customer experience.
- Perform basic network operations functions such as monitoring information on all sites and back haul, identifying deterioration of components and dispatching / assisting field personnel with repairs.
- Under supervision, manages outage calls to drive quick resolution to customer-impacting issues.
- Monitor traffic pattern to identify potential problem areas and escalate to take corrective action to implement short term adjustments as well as refer chronic problems to Engineering for permanent resolution.
- Performs other duties as requested by manager
Requirements
- Information Systems and Network experience
- Ability to remotely troubleshoot communication issues between SCADA System and end devices
- Ability to remotely troubleshoot communication issues on core network infrastructure
- Ability to troubleshoot OPC and applications
- Ability to troubleshoot Automation laptops and desktops
Nice to have
- Strong pattern recognition skills/good at interpreting data and graphs
- Strong decision-making skills
- Strong English communication skills and the ability to work with a variety of different technical and non-technical personnel
- Thorough understanding and use of Microsoft Office Suite
- College graduate in Computer Science, MIS, Engineering, or a related field preferred
- Equivalent work experience pertaining to information technologies, project management, and / or telecommunications may be acceptable.
- Relevant work experience (e.g. NOC, data analytics, customer service, telecom industry, tech industry)
- Strong understanding of process development and runbook documentation
Skills
- The company leverages its global leadership in carbon management to advance lower-carbon technologies and products.
Company info
- Respond to network and service alarms with the primary focus to discover and resolve customer-impacting issues before customers recognize impact to their services.
Visa & Work Authorization
- ability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law
This listing is sourced directly from Oxy's careers page and normalized into a canonical job model.