Clover Health

Director, Member Engagement

Houston, Texas, United States · Director

Sponsorship not specified$150k-$175kDetected 20 days ago

Outbound SalesLeadershipCommunicationCollaborationMentoring

About the role

Our edge is the Clover Assistant, a tool that puts a member's complete health picture in front of their doctor at the right moment.
Better information, better care, lower cost.
Calls are flowing in both directions, members are engaging.

Own the scorecard. Adherence, occupancy, conversion, AHT, quality, talk-to-listen, member outcomes. You set the targets, publish the dashboards, and tell the story behind every number to leadership every week.
Partner with L&D and Compliance so every agent is licensed, trained, and ready before their first live call, and stays sharp after using AI-assisted training and agent co-pilots.
You build teams people want to be on.

You win through influence and empathy. "No" doesn't rattle you.
You turn it into trust, and you've taught your teams to do the same.
You care about the members on the line and the people on your floor, and it shows in retention metrics.
You've built at scale, with the numbers to prove it.
You've walked into a live operation and made it measurably better.
You've run floors in regulated environments and treat compliance as non-negotiable.
Medicare Advantage, Stars, HEDIS, or HRA experience is a strong plus.
You're here in person.

Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
Reimbursement for office setup expenses
Monthly cell phone & internet stipend
Paid parental leave for all new parents
About Clover: We are reinventing health insurance by combining the power of data with human empathy to keep our members healthier.
We believe the healthcare system is broken, so we've created custom software and analytics to empower our clinical staff to intervene and provide personalized care to the people who need it most.
Those who work at Clover are passionate and mission-driven individuals with diverse areas of expertise, working together to solve the most complicated problem in the world: healthcare.
Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one's identity.

We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, perspectives, opinions, and backgrounds, who share a passion for improving people's lives.

This listing is sourced directly from Clover Health's careers page and normalized into a canonical job model.