NeuraFlash, Part of Accenture
Salesforce Solution Architect, Field Service
Remote - Canada (Alberta, British Columbia, Ontario Only) · Senior
Sponsorship not specifiedDetected 27 days ago
AWSRESTLLMsUX DesignProject ManagementSalesforceCustomer SupportLeadershipCommunicationCollaboration
About the role
- Configure Salesforce Field Service Cloud solutions
- Oversee and be accountable for the successful completion of all aspects of assigned projects
Responsibilities
- Drive best practice UX design into each and every aspect of solution delivery
- Manage all aspects of projects and customer communications
- Deliver customer end user training and documentation
- Translate customer requirements into Salesforce design, leveraging best practices and minimizing the need for custom development
Requirements
- 3+ years project experience in a hands on technical consulting and project management role
- 2+ years of project delivery experience with Salesforce
- Experience leading Enterprise Service Cloud projects - including ground-up Field Service and Sales Cloud deployments
- Experience leading multiple Salesforce Project deployments including release and multi-environment management, integration to legacy systems using Salesforce APIs, and requiring original code development
- Professional experience owning the end-to-end Software/Systems Development Lifecycle (SDLC) including structured code management, project management expertise and process methodology
- Deep understanding of Salesforce administration required (Service Cloud and Sales Cloud)
- Expert-level experience in designing and creating Service Cloud solutions using Salesforce declarative configuration.
- So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients.
- Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport?
Nice to have
- Experience with Communities and Wave Analytics highly preferred
- One or more current Salesforce certifications (Admin/Advanced Admin, Sales/Service Cloud/CPQ/Field Service, Platform Developer 1 or 2, App Builder), multiple certifications preferred
- Preferred Skills:
Skills
- Proven ability to successfully juggle multiple projects, deliverables and deadlines simultaneously
- Ability to understand and assess how business processes can be improved using Salesforce
- BS in Computer Science, Engineering, or similar technical degree or equivalent experience
Benefits
- Lead vision and strategy discussions with contact center and customer service leadership and management
Company info
- Partner with our Artificial Intelligence team to create innovative Salesforce solutions for our customers
- Develop technical requirements and specifications for customers and the technical delivery team
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