Symbotic

Field Service Technician

USA Salem, NH

Sponsorship not specified$30k-$40kDetected 44 days ago

Machine LearningSupply ChainSystems EngineeringRoboticsPLCLeadershipOSHA

About the role

Intelligent software orchestrates advanced robots in a high-density, end-to-end system - reinventing warehouse automation for increased efficiency, speed and flexibility.
This hands-on, customer-facing role requires strong mechanical and electrical troubleshooting skills, operational awareness, and the ability to diagnose and resolve issues across robotic, conveyor, and automated equipment platforms.
Symbotic reinvents the warehouse as a strategic asset for the world's largest retail, wholesale, and food & beverage companies.

Responsibilities

Perform preventive, corrective, and breakdown maintenance on automated systems including robotic bots, conveyors, lifts, motors, sensors, and material handling equipment.
Respond to equipment faults and operational disruptions by diagnosing and resolving failures involving conveyors, robotics, motors, drives, sensors, and other automated hardware to quickly restore system functionality and minimize operational downtime.
Escalate complex technical issues to Field Service Engineers and engineering teams as needed to support timely resolution and minimize operational impact.
Partner with Hardware, Software, Systems Engineering, Operations, and site leadership teams to restore and stabilize system performance.
Support training programs, technical initiatives, and future site go-live activities as a developing subject matter expert.
Maintain maintenance records, repairs, and troubleshooting documentation within CMMS and internal reporting systems.
Ability to lead technical discussions and maintain professionalism in customer-facing and high-pressure operational situations.
Ability to travel regionally within Massachusetts (30-40%) and occasionally across North America to support training and technical initiatives.

Requirements

Associate degree, technical certification, or equivalent hands-on experience in Electrical Engi neering, Electro-Mechanical Technology, Mechatronics, Automation Technology, or a related technical field, OR
Minimum of 2 years of hands-on experience supporting automated systems in warehouse, distribution, manufacturing, or material handling environments.
Experience troubleshooting electromechanical equipment.
Ability to diagnose and repair electrical circuitry, control panels, motors, sensors, and automation hardware.
Experience supporting live operational environments where equipment uptime directly impacts production or fulfillment operations.
Familiarity with lockout/tagout procedures, electrical safety practices, machine guarding, working at heights, and conveyor safety standards.
Must be capable of working in temperatures ranging from 0° F to 80° F Fahrenheit.
Stand/walk for up to 10-12 hours and is frequently required to walk and reach with hands and arms.

Nice to have

Working knowledge of CMMS systems and maintenance documentation practices preferred.
OSHA, NFPA 70E, electrical safety, or vendor-specific automation certifications are a plus.

Compensation

The base range for this position in the posted location is $54,000.00 - $74,800.00 however, base pay offered may vary depending on job-related knowledge, skills, and experience.

Company info

With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system - reinventing warehouse automation for increased efficiency, speed and flexibility.
W hat we need
Symbotic is seeking a Field Service Technician to support the performance, reliability, and availability of our automated micro fulfillment and material handling systems in live customer environments. This hands-on, customer-facing role requires strong mechanical and electrical troubleshooting skills, operational awareness, and the ability to diagnose and resolve issues across robotic, conveyor, and automated equipment platforms. The ideal candidate is a proactive problem solver who enjoys working in a fast-paced environment, takes ownership of technical challenges, and collaborates effectively with customers and internal teams to ensure safe operations and maximize system uptime.
What we do
With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain.
Symbotic is seeking a Field Service Technician to support the performance, reliability, and availability of our automated micro fulfillment and material handling systems in live customer environments.
The ideal candidate is a proactive problem solver who enjoys working in a fast-paced environment, takes ownership of technical challenges, and collaborates effectively with customers and internal teams to ensure safe operations and maximize system uptime.
The Micro-Fulfillment Operations organization is responsible for supporting, maintaining, and optimizing Symbotic's automated fulfillment systems located within our customers' retail stores.
Our team works directly in live operational environments to ensure systems operate safely, efficiently, and reliably while enabling customers to meet their fulfillment goals.
Field Service Engineers serve as the frontline technical experts, providing troubleshooting, maintenance, and operational support while collaborating closely with customers, operations teams, and
engineering partners to drive continuous improvement and deliver an exceptional customer experience.
Support daily operational activities and partner closely with customers to maximize system uptime, productivity, and overall operational performance.

Visa & Work Authorization

do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status,

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This listing is sourced directly from Symbotic's careers page and normalized into a canonical job model.