Symbotic

Symbotic

Field Service Technician

USA Salem, NH · Mid

Sponsorship not specified$54k-$75kDetected 135 days ago
Machine LearningSupply ChainSystems EngineeringRoboticsPLCLeadershipOSHA

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odds of building a lasting career here

34Risky
Cap-exempt (no lottery)0
Sponsors this role70
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70

Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.

Lottery odds assume a STEM candidate.

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Employer immigration record

from this employer's Department of Labor filings

Green-card follow-through: 82%

Of 11 labor certifications old enough to have been used, 2 expired without the employer filing the next step. Median time from filing to decision: 503 days.100% of their filings were for a worker who already held the job.Only certifications past the 180-day window are counted — recent ones cannot have expired yet.

Files H-1B transfers

18 transfer filings in the last year, covering 18 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • Intelligent software orchestrates advanced robots in a high-density, end-to-end system - reinventing warehouse automation for increased efficiency, speed and flexibility.
  • This hands-on, customer-facing role requires strong mechanical and electrical troubleshooting skills, operational awareness, and the ability to diagnose and resolve issues across robotic, conveyor, and automated equipment platforms.
  • Symbotic reinvents the warehouse as a strategic asset for the world's largest retail, wholesale, and food & beverage companies.

Responsibilities

  • Perform preventive, corrective, and breakdown maintenance on automated systems including robotic bots, conveyors, lifts, motors, sensors, and material handling equipment.
  • Respond to equipment faults and operational disruptions by diagnosing and resolving failures involving conveyors, robotics, motors, drives, sensors, and other automated hardware to quickly restore system functionality and minimize operational downtime.
  • Escalate complex technical issues to Field Service Engineers and engineering teams as needed to support timely resolution and minimize operational impact.
  • Partner with Hardware, Software, Systems Engineering, Operations, and site leadership teams to restore and stabilize system performance.
  • Support training programs, technical initiatives, and future site go-live activities as a developing subject matter expert.
  • Maintain maintenance records, repairs, and troubleshooting documentation within CMMS and internal reporting systems.
  • Ability to lead technical discussions and maintain professionalism in customer-facing and high-pressure operational situations.
  • Ability to travel regionally within Massachusetts (30-40%) and occasionally across North America to support training and technical initiatives.

Requirements

  • Associate degree, technical certification, or equivalent hands-on experience in Electrical Engi neering, Electro-Mechanical Technology, Mechatronics, Automation Technology, or a related technical field, OR
  • Minimum of 2 years of hands-on experience supporting automated systems in warehouse, distribution, manufacturing, or material handling environments.
  • Experience troubleshooting electromechanical equipment.
  • Ability to diagnose and repair electrical circuitry, control panels, motors, sensors, and automation hardware.
  • Experience supporting live operational environments where equipment uptime directly impacts production or fulfillment operations.
  • Familiarity with lockout/tagout procedures, electrical safety practices, machine guarding, working at heights, and conveyor safety standards.
  • Must be capable of working in temperatures ranging from 0° F to 80° F Fahrenheit.
  • Stand/walk for up to 10-12 hours and is frequently required to walk and reach with hands and arms.

Nice to have

  • Working knowledge of CMMS systems and maintenance documentation practices preferred.
  • OSHA, NFPA 70E, electrical safety, or vendor-specific automation certifications are a plus.

Compensation

  • The base range for this position in the posted location is $54,000.00 - $74,800.00 however, base pay offered may vary depending on job-related knowledge, skills, and experience.

Company info

  • With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system - reinventing warehouse automation for increased efficiency, speed and flexibility.
  • W hat we need
  • Symbotic is seeking a Field Service Technician to support the performance, reliability, and availability of our automated micro fulfillment and material handling systems in live customer environments. This hands-on, customer-facing role requires strong mechanical and electrical troubleshooting skills, operational awareness, and the ability to diagnose and resolve issues across robotic, conveyor, and automated equipment platforms. The ideal candidate is a proactive problem solver who enjoys working in a fast-paced environment, takes ownership of technical challenges, and collaborates effectively with customers and internal teams to ensure safe operations and maximize system uptime.
  • What we do
  • With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain.
  • Symbotic is seeking a Field Service Technician to support the performance, reliability, and availability of our automated micro fulfillment and material handling systems in live customer environments.
  • The ideal candidate is a proactive problem solver who enjoys working in a fast-paced environment, takes ownership of technical challenges, and collaborates effectively with customers and internal teams to ensure safe operations and maximize system uptime.
  • The Micro-Fulfillment Operations organization is responsible for supporting, maintaining, and optimizing Symbotic's automated fulfillment systems located within our customers' retail stores.
  • Our team works directly in live operational environments to ensure systems operate safely, efficiently, and reliably while enabling customers to meet their fulfillment goals.
  • Field Service Engineers serve as the frontline technical experts, providing troubleshooting, maintenance, and operational support while collaborating closely with customers, operations teams, and
  • engineering partners to drive continuous improvement and deliver an exceptional customer experience.
  • Support daily operational activities and partner closely with customers to maximize system uptime, productivity, and overall operational performance.

Visa & Work Authorization

  • do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status,
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This listing is sourced directly from Symbotic's careers page and normalized into a canonical job model.