Whatnot
Manager, Fraud Operations
Phoenix, AZ · Senior
Sponsorship not specifiedDetected 42 days ago
Product StrategyProcess ImprovementCustomer SupportCommunicationPublic Speaking
About the role
- 🚀 Join the Future of Commerce with Whatnot!
- We're one of the fastest growing marketplaces and were recently named the #1 Best Startup Employer in America by Forbes.
Responsibilities
- Lead, empower, coach and deliver high performance from a team of operators and team leads
- Consistently leverage data to drive impact on overall agent performance.
- Provide oversight and help the team deliver projects involving analysis, process improvement, and strategy development, while working directly with global cross-functional teams to drive innovative solutions
- Own end-to-end resolution of incidents ranging from fraud spikes to capacity shortages.
- A deep understanding and passion for delivering best-in-class support
- Work From Home Support
- All Whatnauts are expected to develop a deep understanding of our product.
- We're passionate about building the best user experience, and all employees are expected to use Whatnot as both a buyer and a seller as part of their job (our dogfooding budget makes this fun and easy!).
Requirements
- 4+ years of experience in managing and developing teams and leaders.
- 5+ years of experience in the service industry, customer support, or in a high-volume and extremely fast-paced environment
- Experience with improving customer experience through innovation and championing the customer's voice
Compensation
- Annual allowance towards Childcare
Benefits
- Set the vision and culture for your team by fostering a singular focus on improving customer experience
- Generous Holiday and Time off Policy
- Health Insurance options including Medical, Dental, Vision
- Home office setup allowance
- Monthly allowance for wellness
- Lifetime benefit for family planning, such as adoption or fertility expenses
- Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
- Parental Leave
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This listing is sourced directly from Whatnot's careers page and normalized into a canonical job model.