Whatnot
Manager, Fraud Operations
Phoenix, AZ · Mid
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About the role
- 🚀 Join the Future of Commerce with Whatnot!
- We're one of the fastest growing marketplaces and were recently named the #1 Best Startup Employer in America by Forbes.
Responsibilities
- Lead, empower, coach and deliver high performance from a team of operators and team leads
- Consistently leverage data to drive impact on overall agent performance.
- Provide oversight and help the team deliver projects involving analysis, process improvement, and strategy development, while working directly with global cross-functional teams to drive innovative solutions
- Own end-to-end resolution of incidents ranging from fraud spikes to capacity shortages.
- A deep understanding and passion for delivering best-in-class support
- Work From Home Support
- All Whatnauts are expected to develop a deep understanding of our product.
- We're passionate about building the best user experience, and all employees are expected to use Whatnot as both a buyer and a seller as part of their job (our dogfooding budget makes this fun and easy!).
Requirements
- 4+ years of experience in managing and developing teams and leaders.
- 5+ years of experience in the service industry, customer support, or in a high-volume and extremely fast-paced environment
- Experience with improving customer experience through innovation and championing the customer's voice
Compensation
- Annual allowance towards Childcare
Benefits
- Set the vision and culture for your team by fostering a singular focus on improving customer experience
- Generous Holiday and Time off Policy
- Health Insurance options including Medical, Dental, Vision
- Home office setup allowance
- Monthly allowance for wellness
- Lifetime benefit for family planning, such as adoption or fertility expenses
- Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
- Parental Leave
Company info
- As a remote co-located team, we're inspired by our values and anchored in hubs across the US, UK, Ireland, Poland, Germany, and Australia.
This listing is sourced directly from Whatnot's careers page and normalized into a canonical job model.