SPS-North America

SPS-North America

Client Service Manager

Lake Mary, Florida, United States

Sponsorship not specifiedDetected 1 day ago
ForecastingOperations ManagementProcess ImprovementRecruitingHRPerformance ManagementCustomer SuccessLeadershipCommunicationProblem SolvingMentoringMicrosoft OfficeOSHA

About the role

  • The Client Service Manager (CSM) is responsible for leading on-site operations across one or more client locations.
  • This role oversees daily service delivery, employee performance, client relationships, operational excellence, financial performance, and compliance with SPS policies.
  • The CSM serves as the primary client contact, ensuring exceptional service while driving continuous improvement and team development.

Responsibilities

  • Serve as the primary day-to-day client contact and maintain strong client relationships.
  • Implement SPS governance standards, policies, and best practices.
  • Lead operational improvements, process optimization, and special projects.
  • Conduct regular site inspections and maintain a safe work environment.
  • Manage vendors, equipment, supplies, and facility resources.
  • Manage account profitability, budgets, payroll, billing, and financial performance.
  • Lead, coach, and develop supervisors and site employees.
  • Manage staffing, scheduling, performance reviews, and employee documentation.
  • Maintain accurate operational records and documentation.
  • Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!

Requirements

  • High School Diploma or equivalent required.
  • 5+ years of operations management and client relationship experience.
  • Experience working with executive-level clients and stakeholders.
  • Previous experience leading teams of 5-10 or more employees.
  • Strong leadership, communication, and organizational skills.
  • Proficient with Microsoft Office and business systems.
  • Industry experience preferred.
  • Core Competencies
  • Client-focused with a results-driven mindset.
  • Strong leadership, coaching, and decision-making skills.
  • Excellent communication and presentation abilities.
  • High integrity, professionalism, and business ethics.
  • Strong problem-solving, organization, and attention to detail.

Nice to have

  • Ensure high-quality service delivery and client satisfaction.
  • Resolve client, operational, and employee issues, including escalations.
  • Track service metrics and ensure KPIs/SLAs are achieved or exceeded.
  • Participate in monthly and quarterly business reviews.
  • Monitor P&L, gross margins, forecasting, and resource utilization.
  • Ensure accurate reporting and timely completion of operational deadlines.
  • Foster employee engagement, retention, and career development through coaching and cross-training.
  • Ensure compliance with SPS policies, employment regulations, and workplace safety standards.

Benefits

  • Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
  • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
  • Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies.
  • SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
  • At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

Company info

  • We Recognize Talent: We offer a variety of recognition programs for all levels of employees!

Equal opportunity

  • If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.
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This listing is sourced directly from SPS-North America's careers page and normalized into a canonical job model.