Pindrop

Senior Solutions Engineer

US - Remote · Senior

Sponsorship not specified$170k-$175kDetected 8 days ago

Customer SuccessCommunicationCollaborationPublic SpeakingAdaptabilityMicrosoft Office

About the role

Enterprises rely on Pindrop to secure billions of high-risk customer interactions each year, including top U.S. banks, as well as leading insurers and healthcare providers.
Powered by models trained on more than 1.5 billion real-world interactions annually and protected by 300+ patents, Pindrop restores trust while reducing fraud, lowering operational costs, and improving customer experience.
Recognized by TIME as one of the Top 10 Most Influential Software Companies of 2026 and by Inc. for Best in Business for Innovation, Pindrop is backed by leading investors including Andreessen Horowitz, IVP, and CapitalG.

As a Solutions Engineer, you will own a portfolio of named accounts and be accountable for new ARR growth, net-new logo acquisition, and multi-year enterprise deals.
Provide technical pre-sale support to sales teams to achieve assigned sales goals.
Partner with sales to generate new license revenue by creating and delivering solutions that resonate in target customer segments
Develop and deliver presentations to articulate technical concepts relevant to each specific account's environment, such as solution scope, size, integration / API flows, and business case / ROI.
Collaborate with Customer Success solution architects to build Statements of Work (SOWs) and other technical documents.
Respond to customer RFP/RFI/RFQ documents, coordinating with others across the organization as needed.
Support product launch activities and assist with trade shows, conferences, executive briefings and technical training activities
Cultivate and qualify new pipeline opportunities, track associated revenue to support financial forecasts and business plans
Work closely with Account Executives to develop a territory and per-account strategy and accurately forecast technical opportunity details within Salesforce.com.
You build trust with internal and external stakeholders and demonstrate sound judgment in knowing when to lean in directly versus provide support from a distance.

You are highly persistent and solutions-oriented, challenging the status quo and approaching obstacles with curiosity and determination rather than accepting "no" as a final answer.
You are passionate about joining an early-stage, high-growth company and operate with a strong growth mindset.
You are strategic by nature, yet willing to roll up your sleeves and dive into the details when needed.
You are resilient in the face of challenges, change, and ambiguity, maintaining focus and composure.
You are resourceful, energized by uncovering and implementing innovative approaches, and focused on delivering measurable results.
You are nimble and adaptable as priorities evolve, while still maintaining a clear view of the broader objectives.
9+ years of sales engineering experience, including ownership and closure of deals exceeding $1M.
Deep technical background with extensive experience in Contact Center technology for large enterprises across Banking, Brokerage, Insurance, and Retail sectors.
Hands-on experience with contact center solutions, including voice network design, authentication, WFM, call recording, fraud management, and enterprise speech processing.
Proven ability to thrive in fast-paced, dynamic environments and solve complex technical challenges with creativity.

Powered by models trained on more than 1.5 billion real-world interactions annually and protected by 300+ patents, Pindrop restores trust while reducing fraud, lowering operational costs, and improving customer experience.

Here's a snapshot of the benefits we offer:
Competitive compensation package, including RSUs (Restricted Stock Units) for all employees, so everyone shares in our long-term success.
Unlimited Paid Time Off (PTO)
Generous health and welfare plans to choose from - including one employer-paid "employee-only" plan

Pindrop is the Real Human + Right Human® Identity Trust Platform for the AI era. As AI-driven fraud and deepfakes erode trust in digital communication, Pindrop delivers continuous identity verification and deepfake detection across voice, video, and digital interactions in real time.
Enterprises rely on Pindrop to secure billions of high-risk customer interactions each year, including top U.S. banks, as well as leading insurers and healthcare providers. Powered by models trained on more than 1.5 billion real-world interactions annually and protected by 300+ patents, Pindrop restores trust while reducing fraud, lowering operational costs, and improving customer experience.
Senior Solutions Engineer
Pindrop is redefining trust in the digital age.
Our patented voice, video authentication, fraud detection, and deepfake detection technologies protect some of the world's largest banks, insurers, retailers, and healthcare leaders.
As AI-driven threats evolve in the form of synthetic voices, deepfakes, face swapping, and more, our solutions stay ahead, helping ensure that the real human and the right human are recognized.
At Pindrop, we are shaping the future of trust.
Pindrop is trusted by Fortune 500 enterprises to secure voice interactions, and with$100M ARR, we're entering our next phase of innovation and growth, backed by world-class investors including Andreessen Horowitz, IVP, and CapitalG.
Pindrop is the Real Human + Right Human® Identity Trust Platform for the AI era.

This listing is sourced directly from Pindrop's careers page and normalized into a canonical job model.