Browserbase
Technical Customer Success Manager (TCSM)
San Francisco · Mid
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About the role
- At Browserbase, we're deeply customer-obsessed.
Responsibilities
- Own the post-sale lifecycle from onboarding through renewal and expansion
- Build long-term relationships with technical stakeholders (engineers, product leaders, founders)
- Partner with Product and Engineering to communicate customer needs and feedback
- Drive product adoption and identify expansion opportunities
- Proactively identify at-risk accounts and build recovery plans
- Own renewal outcomes end-to-end, including: build the ROI case, navigate objections, and close renewals with or without Sales involvement
- Create customer success processes, documentation, and playbooks that scale
- Browserbase is excited to hire a Technical Customer Success Manager to own long-term customer relationships while helping teams successfully implement and expand their use of Browserbase.
- You'll work closely with Sales, Product, and Engineering to drive adoption, ensure customer success, and shape our customer experience from the ground up.
Requirements
- 2+ years of experience in Customer Success, Solutions Engineering, Sales Engineering, or similar roles
- Track record of driving retention and expansion in a high-growth environment
- Excellent communication skills with the ability to speak developer-to-developer
Nice to have
- Experience working with developer tools, AI infrastructure, or technical SaaS products
- Experience running QBRs or EBRs with executive stakeholders
- Working here means having flexibility and ownership over our brand and product.
- We have a hard working, collaborative culture, and we're energized by the prospect of Browserbase powering the largest AI applications.
- Read more: Working at Browserbase https://www.notion.so/Working-at-Browserbase-1cf3c11b661480d78a33ed7617963010?pvs=21
Skills
- Browserbase is the platform that enables AI to access the web.
Benefits
- Build and maintain a multi-dimensional view of account health (usage outcomes, product adoption, relationship sentiment) and act on signals
Company info
- We are fully in office 5 days a week in downtown San Francisco.
- At Browserbase, we're deeply customer-obsessed. This role is about leading with empathy, building real, long-term partnerships, and helping our customers succeed in meaningful ways.
- This role is about leading with empathy, building real, long-term partnerships, and helping our customers succeed in meaningful ways.
- Read code, understand architectures, and debug issues alongside our customers
This listing is sourced directly from Browserbase's careers page and normalized into a canonical job model.