Kyriba
Associate Account Manager
New York · Full-time
Sponsorship not specified$64k-$80kDetected 31 days ago
SalesforceAccount ManagementAccountingCustomer SuccessLeadershipCommunicationTime ManagementOrganizational Skills
About the role
- We think big, innovate relentlessly, and challenge the status quo every day.
- If you are a problem-solver who's ready to push boundaries and achieve more than you thought possible-you'll find an exceptional career within an extraordinary business.
- For new hires, the annual base salary range for this role is $63,560.00 - $80,412.50 based on a full-time schedule.
Responsibilities
- Aligning with the Account Managers that you support to determine the strategy for your account portfolio to maximize and protect revenue through weekly 1:1 and quarterly territory planning
- Participate and support other key events led by customer-facing roles (AM, SAM, Product) such as Executive Business Reviews, strategic meetings, demonstrations, Support Cadences as needed.
- Partner with cross-functional teams (Sales, CEEs, Support, Professional Services, Product, and Marketing) to ensure a smooth and consistent customer experience.
- Handle routine issues and escalate and manage customer issues if needed or if beyond the scope of the role.
- Prepare and Deliver QBR to review goals and achievements from previous quarter as well plan for upcoming quarter.
- 80% revenue focused tasks (pipeline build, deal maturation, deal closure, renewal retention). 20% admin and support functions.
- We take personal responsibility for our actions, own our decisions, and honour each other's contributions.
- We enjoy tackling new challenges together, and revel in continuous improvement as we deliver, with ultimate professionalism, the very best for our customers, while exceeding our own expectations.
Requirements
- Proficiency in MS/Google tools: Word, PPT, XLS.
- Ability to thrive in a changing environment of a growing team and organization.
- Organizational Skills: The ability to manage upwards of potentially 40+ change orders or client inquiries simultaneously.
- Passionate about building relationships and working directly with customers.
Nice to have
- Degree in Finance, Accounting, Treasury, Business Management, or equivalent preferred.
- Background working in Treasury, Cash Management or equivalent is preferred.
Skills
- 2-3 years of business experience in customer-facing roles, preferably SaaS software.
- Sales, BDR, or Customer Success Experience.
- Ability to learn quickly and adapt to new tools and technologies.
- Proficiency in Salesforce or a comparable tool.
- Comfortable managing through conflict and escalation.
- Self-starter with strong time management and organizational skills.
- Proven track record managing multiple priorities at a time.
- Excellent communication skills - oral and written.
- Ability to work across multiple teams internally.
- Comfortable being measured to targets.
- Ability to travel, up to 20% to be onsite with clients or at events.
- Strong interpersonal skills and comfortable working with lots of different people.
Compensation
- For new hires, the annual base salary range for this role is $63,560.00 - $80,412.50 based on a full-time schedule.
- Salary can progress beyond this range through sustained performance and demonstrated success in the role.
Benefits
- In addition to base pay, this position may be eligible for variable compensation (eg. performance bonus or commission-based plan) and a long-term incentive.
- Kyriba also offers a comprehensive range of health, welfare and wellbeing benefits designed to support both your professional and personal life.
Company info
- Kyriba is a global fintech leader empowering CFOs and finance teams with cloud-based treasury, payments, risk management and working capital solutions. We serve 3,000+ customers worldwide, managing $15 trillion in payments annually and helping businesses optimize liquidity performance across the enterprise.
- We're on a mission to become the most sought-after cloud technology company globally. We think big, innovate relentlessly, and challenge the status quo every day. If you are a problem-solver who's ready to push boundaries and achieve more than you thought possible-you'll find an exceptional career within an extraordinary business.
- Kyriba is a global fintech leader empowering CFOs and finance teams with cloud-based treasury, payments, risk management and working capital solutions.
- We serve 3,000+ customers worldwide, managing $15 trillion in payments annually and helping businesses optimize liquidity performance across the enterprise.
- We're on a mission to become the most sought-after cloud technology company globally.
- We are passionate about delivering the highest value for our customers and supporting them with end-to-end care throughout their journey with us.
- We are driven by our common goals and share in each other's successes and failures, learning and working together as a team where everyone can bring their best selves.
- Support AMs through a "divide and conquer "mentality to ensure all customers are properly supported and opportunities for expansion are maximized.
- Integrity is at the heart of everything we do.
- At Kyriba we value pay transparency and fairness.
Equal opportunity
- If you need a reasonable accommodation at any point in the application or interview process, or to perform essential job functions, please click here to submit a request.
Visa & Work Authorization
- ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship, and genetic information
This listing is sourced directly from Kyriba's careers page and normalized into a canonical job model.