MSX International

Production Support Specialist

Allen Park, MI, United States · Senior

Sponsorship not specifiedDetected 48 days ago

Project ManagementCustomer SupportLeadershipCommunicationMicrosoft Office

About the role

The Production Support role is responsible for any issues received from the deployment of the Ford Service Reservation Plus program.
The Digital Experience you deliver will help build a Best-in-Class experience that allows customers to have their vehicles serviced on their own terms.

Work closely with your Operations, Architecture and Integration teams resolve issues that have been submitted to the Production Support Team
Work with Production Support, Site Reliability teams to understand issue that has been submitted and identify solutions.
Be up to date on new features and releases in order to provide the best support possible to the clients.
Success looks like a clearly articulated solution to all submitted issues to all parties involved, including Product team, engineering team, design team, site reliability team, production support team, dealership personnel and field teams.
You will have a laser focus on the customer perspective, utilizing everything in your playbook to ensure we deliver the best customer experience through all channels (Mobile App, Web, Fleet Telematics, In Vehicle Infotainment, etc).

2+ years of experience in Automotive Customer Service and Dealerships. knowledge of dealer service operations
Comprehensive communications skills, ability to take complex engineering explanations and be able to communicate that effectively to the field team
Technical background with ability to quickly understand a specific domain and identify the trends and opportunities in that space.
ability to adapt communication style based on the audience.
Thrive in environments where there is a lot of ambiguity, and you have the opportunity to add order

Excellent communication skills
Organization and Project Management mind frame
Identify customer data and Dealer data driving decisions
Be able to identify trends and communication effectively with the various teams involved
Focus on metrics and analytics
MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce.
Repair Optimization and Compliance
Parts and Accessories Sales Performance

This listing is sourced directly from MSX International's careers page and normalized into a canonical job model.