Anteris Technologies

Customer Service Representative

Maple Grove, Minnesota, United States

Sponsorship not specifiedDetected 14 days ago

Supply ChainLogisticsProcess ImprovementERPCustomer SupportFDA RegulatoryMedical DevicesCommunicationCollaborationOrganizational Skills

About the role

With offices in Minneapolis, MN, US; Geneva, Switzerland; and Brisbane and Perth, Australia, we have a growing and inclusive team.
Today, younger, more active patients need a better solution that will not just open and close but restore healthy heart function.

Ability to work effectively in a regulated, documentation ‑ driven environment
Proficiency with basic computer systems and order management or ERP software
Required
High School diploma or GED
2+ years of e xperience in customer service, order management, or supply chain support
Strong attention to detail and organizational skills
Excellent written and verbal communication skills
Preferred
Experience in medical device, pharmaceutical, biotech, or other regulat

Processing customer orders accurately and in a timely manner
Reviewing orders for completeness, pricing accuracy, product availability, and compliance requirements
Entering and maintaining order details within ERP or order management systems
Coordinating with Supply Chain, Warehouse, and Logistics teams to ensure on ‑ time shipment of products
Monitoring order status and proactively addressing delays, backorders, or discrepancies
Supporting domestic and international shipments, including required documentation
Assisting with returns, replacements, credits, and repair orders in accordance with approved procedures
Serving as a primary point of contact for customer inquiries related to orders, shipments, and product availability

Anteris® Technologies is a global structural heart company dedicated to revolutionizing cardiac care.

This listing is sourced directly from Anteris Technologies's careers page and normalized into a canonical job model.