Crafty

General Manager

Hayward, CA

Sponsorship not specified$235k-$277kDetected 14 days ago

Account ManagementForecastingSupply ChainLogisticsRecruitingLeadershipCommunicationMentoring

About the role

As the most senior operator in the market, this individual is both a strategic thinker and hands-on leader-responsible for scaling our operations, elevating client experience, and ensuring the success of our frontline teams.
The General Manager will frequently engage cross functionally with every department outside of Operations, including People, Revenue, Finance, Product, and Technology.
Operational Excellence - Directs all local operations with a founder-like mindset, ensuring a high-performance bar across fulfillment, logistics, and service delivery.

Crafty is seeking a General Manager to manage market operations in the Bay Area.
The General Manager is the P&L owner for their market, directly overseeing Client Operations and Fulfillment to drive exceptional service delivery and operational efficiency.
Data-Driven Decision Making - Analyzes business data to extract actionable insights, using key performance metrics to drive data-informed decisions, adapt workflows, and make strategy shifts.
Cross-Functional Execution Partner - Collaborates seamlessly, serving as the connective tissue between field operations and centralized support.
Champions service design that is proactive, intuitive, and empathetic.
Uses this insight to drive improvements and innovation across operations.
to take the reins of a growing market and build a team, operation, and culture from the ground up.
Lastly, this role offers a special opportunity: to take the reins of a growing market and build a team, operation, and culture from the ground up.
Crafty's mission is to help companies craft better workplaces by providing the services and technology to deliver a modern, comprehensive food & beverage program for their employees, no matter where they work.

Required Attributes Business Leadership & Operational Ownership P&L Ownership - Acts as the GM and business owner for the market, with full accountability for market-level P&L.
Ideal Experience 10+ years of experience in operations, logistics, or general management roles, preferably in a high-growth, service-based, or hospitality business.

Our compensation amount for this role is targeted at $235,000 - $277,000 OTE (Base Salary + Variable Compensation) per year in California.

We are proud to offer a compensation package that includes our Crafty healthcare plan (covering primary health, dental, and vision), 401k, paid time off, professional development support, and parental leave.

After operating with a vertically integrated supply chain (i.e., directly fulfilling orders from Crafty-operated distribution centers) in Chicago and the Bay Area, our team launched a third party fulfillment model that has rapidly scaled our coverage into over 25 markets globally, in just a year's time.
At Crafty, we have a diverse, high-powered team, composed of folks in technology, supply chain operations, field operations, sales, account management, and more.
Our workplace is dynamic, fast-paced, and just plain fun; we pride ourselves in having an amazing mix of humans who make up our team!
The Role Crafty is seeking a General Manager to manage market operations in the Bay Area.
Drives growth, efficiency, and margin expansion by managing costs and unlocking new opportunities.
Strategic Market Operator - Thinks end-to-end to optimize every aspect of market performance, from location operations to client experience, always aligning with company-wide goals.

This listing is sourced directly from Crafty's careers page and normalized into a canonical job model.