Senior CX/UX Researcher (AI-First Innovation for Tax & Accounting) – Hybrid R0057506

USA - Coppell, TX · Senior

Sponsorship not specified$86k-$149kDetected 28 days ago

Data AnalysisUX ResearchProduct StrategyAccountingResearchLeadershipCommunicationPublic Speaking

About the role

Senior CX/UX Researcher (AI-First Innovation for Tax & Accounting) - Hybrid R0057506 | DXG | DXG | UX/CX COE - WK DXG U.S., Inc.
Wolters Kluwer reported 2022 annual revenues of €5.5 billion.
The job description provided is subject to revision and modification at any time.

Lead, design, and execute complex user research studies, identifying opportunities to drive business value and improve the user experience.
Drive cross-functional alignment by presenting research insights to senior stakeholders and executive leadership, influencing product and business decisions.
Partner with designers, product managers, and engineers to translate research insights into strategic design and product roadmaps.
Document insights and artifacts in a central repository.
Lead the creation and evolution of user personas/archetypes and journey maps based on robust research and data.
Collaborate with Research Operations to utilize standardized research materials, frameworks, and processes ensuring alignment and consistency across all research initiatives

Report Writing: Ability to prepare sophisticated, clear, and persuasive research reports tailored to various stakeholders, including executives.
Presentation Skills: Expertise in presenting research findings to diverse audiences from cross-functional teams.
Ability to prepare sophisticated, clear, and persuasive research reports tailored to various stakeholders, including executives.
Required:
Bachelor's Degree in a relevant discipline (Design, HCI, Behavioral Sciences, or related field) or equivalent relevant experience with advanced UX certification or training. Master's degree preferred.
Advanced Research Planning: Proven ability to design and lead complex, multi-phase user research studies aligned with business and product strategy.
Data Analysis: Advanced skills in analyzing qualitative and quantitative user data.
Cross-Functional Leadership: Demonstrated ability to influence and collaborate effectively with designers, product managers, engineers, and other disciplines across our business to implement research insights.
Preferred:

Bachelor's Degree in a relevant discipline (Design, HCI, Behavioral Sciences, or related field) or equivalent relevant experience with advanced UX certification or training.
Master's degree preferred.
5+ years in a User Research role for digital solutions, with demonstrated leadership in research planning and execution.

Expertise in presenting research findings to diverse audiences from cross-functional teams.
Strong working knowledge of AI, agentic workflows, and their application in user research and product development.
Experience evaluating emerging user interaction patterns and impacting product strategy for AI and Agentic solutions.
Experience in a B2B environment working on enterprise solutions
Knowledge of Tax & Accounting solutions and customer workflows
Familiarity with User Research platforms such as Great Question or UserZoom
Experience collecting and reporting user data from Pendo or other analytics tools.
Essential Duties and responsibilities
Merge qualitative and quantitative data via mixed methodologies.

$85,600.00 - $149,400.00 USD
Compensation range listed is based on primary location of the position.
Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location.

https://www.wolterskluwer.com/en/about-us | https://www.wolterskluwer.com/en/solutions/tax-accounting-us
Hybrid: Eight days a month we come together in the closest office within 50 miles to experience the value of connecting with colleagues.
Please view the site office location directory for potential office preferences nationwide. http://bit.ly/Find_A_WK_Office | #LI-Hybrid
NOTE: A portfolio is not required, but sharing a PAST PROJECT to articulate your ability to scope research and communicate findings to drive business impact is expected during the interview process.
Ranked by Forbes Magazine as among America's Best Large Employers for 2022 - #84
Wolters Kluwer secures 2nd place in Newsweek's Most Trustworthy Companies List 2023
WK #1 for gender equality in the workplace in the Netherlands & #47 worldwide for 2023
We help our customers make important decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.
The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide.
We are headquartered in Alphen aan den Rijn, the Netherlands.

This listing is sourced directly from Wk's careers page and normalized into a canonical job model.