NetDocuments
Sr. Customer Success Manager
Lehi, Utah, United States · Senior
Sponsorship not specified$85k-$95kDetected 13 days ago
Product ManagementProduct StrategyProject ManagementSalesforceSalesAccount ManagementRecruitingCustomer SuccessLeadershipCommunicationPublic Speaking
About the role
- Our customer-centric approach and employee enablement has allowed us to enjoy many accolades, including being named among the 2022, 2023, & 2024 list of Inc.
- Magazine's 5000 Fastest-Growing Private Companies in America.
Responsibilities
- Develop strategic relationships
- Manage renewals, identify upsell and cross-sell opportunities and drive account growth.
- Manage and identify churn for customers, creating action plans and working with other internal teams to rectify
- Align product usage with client goals and develop actionable insights using data-driven analysis from platforms like Salesforce, Splunk, and Power BI.
Requirements
- Bachelor's degree in Business discipline or equivalent years' experience
- 4+ years in software technology in account management, marketing, customer success, training/consulting services, or project management with a SaaS company.
- If you have any concerns or questions about communications you have received, please send them to hrgroup@netdocuments.co m so our team members can review.
Nice to have
- Legal industry experience preferred
- Gainsight and Salesforce
Compensation
- $85,000 - $95,000 base plus 20% variable bonus.
- The posted cash compensation for this position includes on target earnings, base salary and variable if applicable.
- Some roles may qualify for overtime pay.
- Individual compensation packages are determined based on various factors specific to each candidate, such as career level, skills, experience, geographic location, qualifications, and other job-related considerations
Benefits
- 90% healthcare premiums company covered
- HSA company contribution
- 401K match at 4% with immediate vesting
- Flexible PTO (typically 3 to 4 weeks a year)
- Monthly contributions for life activities & wellness
- Access to LinkedIn learning with monthly dedicated time to explore
- The annual compensation range for this position is: $85,000 - $95,000 base plus 20% variable bonus.
- Use Gainsight daily to monitor health scores, automate workflows, log activities, and manage proactive engagement and risk alerts for accounts with churn or low engagement risks.
Company info
- This role will support our customers, building long-term client retention through presenting product information, assisting the sales team with upselling and renewals, and addressing customer issues.
- The CSM will be responsible for onboarding new customers.
Equal opportunity
- NetDocuments is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.
- NetDocuments believes diversity and inclusion among our employees is critical to our success, and we are committed to providing a work environment free of discrimination and harassment.
- All employment decisions are based on business needs, job requirements, individual qualifications, without regard to race, color, religion, sex, (including pregnancy), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity and/or expression, military and veteran status, or any other status protected by laws or regulations in the locations where we operate.
Apply directly at NetDocuments →Create a free account for alerts like thisView NetDocuments immigration profile
This listing is sourced directly from NetDocuments's careers page and normalized into a canonical job model.