Smartly
Customer Onboarding Manager
New York, New York, United States
Sponsorship not specified$75k-$100kDetected 7 days ago
Project ManagementOnboardingCustomer SuccessCustomer SupportCommunicationProblem SolvingPublic SpeakingOrganizational Skills
About the role
- Smartly.io is seeking an enthusiastic and detail-oriented Customer Onboarding Manager to join our dynamic Onboarding team.
- Join our team and contribute to the success of our clients as they embark on their Smartly.io journey.
- We take into consideration an individual's background, expertise, and experience in determining final salary.
Responsibilities
- Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands.
- We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok.
- Together, we want to create and maintain an inclusive environment where everyone feels respected and heard.
- Show how to use feeds to create automations and streamline customer workflows, optimizing efficiency and effectiveness.
- Tailor the onboarding journey to each customer, understanding their specific challenges and finding solutions within the Smartly tool to drive product adoption and address any gaps.
Compensation
- $75,000 - $100,000
- We take into consideration an individual's background, expertise, and experience in determining final salary.
- Salary in USD: $75,000 - $100,000
Benefits
- Five weeks paid time off (PTO), 11 company paid holidays, unlimited sick days
- Generous healthcare packages & mental health benefits
- 401K plus matching & equity grants for all new Smartlies
- Wellness benefit & learning reimbursement opportunities
- Volunteer time off days & company donation matching opportunities
- The base pay range for this position is as mentioned below per year, plus an annual performance bonus.
- Our Diversity, Equity & Inclusion approach is at the heart of it.
Company info
- Work closely with Sales and Customer Success teams to deliver tailored solutions within the Smartly platform, enabling our Tier 1-3 key customers to achieve their business objectives.
- Smartly is committed to being the best place to work for growth-minded individuals to thrive - explore more in our Culture Handbook!
- Showcase how to set up reporting views to provide customers with clear visibility into their campaign performance and key metrics.
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This listing is sourced directly from Smartly's careers page and normalized into a canonical job model.