OneDigital
Member Services Representative
Chicago (Willis Tower)
Sponsorship not specifiedDetected 1 day ago
SalesforceExcelLogisticsProcess ImprovementRecruitingLeadershipCommunicationProblem SolvingOrganizational SkillsMicrosoft Office
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odds of building a lasting career here
16Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- Are you looking to accelerate your career without having to hide your authentic self - a place where you can be you?
- A career that's making a bigger impact on the world?
- We understand that pursuing a new job is a big deal.
Responsibilities
- Maintain accurate, real-time records of member interactions, inquiries, and resolutions.
- Collaborate with internal teams, insurance carriers, and sales representatives to resolve complex issues and enhance Beneficiary/Client satisfaction.
- Identify opportunities for process improvement to increase sales/employee retention and optimize workflow efficiency
- Utilize Microsoft Office Suite and other industry platforms to support daily operations.
- Perform additional duties as assigned by Management.
Requirements
- Proficiency with Microsoft Office Suite (including, but not limited to Outlook, Word, Excel) required
- ability to learn and adapt to systems such as Salesforce, Copilot, and carrier portals.
- Understanding of CMS compliance regulations, with the ability to apply standards effectively in all interactions.
- High school diploma or equivalent required; bachelor's degree preferred.
Nice to have
- High school diploma or equivalent required
- bachelor's degree preferred.
Compensation
- Your base pay is dependent upon your skills, education, qualifications, professional experience, and location.
Company info
- At OneDigital, we are on a mission to help people do their best work and live their best lives.
- From the services we offer to the way we show up for each other each day, we are fueling dreams, achieving big goals, and embracing each other's truest selves.
- The overarching goal is that internal and external customers are made to feel heard, valued, and appreciated in all interactions.
Visa & Work Authorization
- Must be eligible to work in the United States without the need for work visa or residency sponsorship.
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This listing is sourced directly from OneDigital's careers page and normalized into a canonical job model.