OpenAI
Customer Learning Program Lead
San Francisco · Contract
Sponsorship not specifiedDetected 1 day ago
ResearchLeadershipCommunication
About the role
- Helping organizations adopt AI takes more than access to powerful technology.
- This is a rare opportunity to define how customers learn with OpenAI at global scale, alongside the teams shaping the technology.
Responsibilities
- Own the customer-facing Learn experience, curriculum, and program portfolio-from strategy through results.
- Use customer and product evidence to measure impact and decide what to build, scale, improve, defer, or stop.
- Build strong teams, grow talent, and create accountability.
Requirements
- Experience with enterprise software, developer tools, AI, or another fast-moving field.
- Required
- 10+ years in customer education, product education, digital learning, customer adoption, or a related field.
- Substantial experience managing and developing a multidisciplinary customer education or learning team.
- Experience building and scaling a customer-facing learning program or portfolio, including strategy, planning, resourcing, delivery, and measurable results.
- Experience designing role-based learning and driving customer discovery and engagement across owned and partner channels.
- Evidence that your work changed product use, adoption, or measurable customer value.
- Excellent cross-functional leadership, executive communication, and curiosity about AI.
- Preferred
- Experience serving global audiences through learning platforms, academies, or digital education programs.
- WHY OPENAI?
Skills
- People across the workforce need the skills and confidence to use it well.
Benefits
- Lead and develop a high-performing Customer Learning team.
- Lead how learning reaches customers through owned and partner channels.
- Shape education strategy from customer needs and turn it into programs with measurable impact.
- Turn complex learning into clear journeys customers can understand and use.
Company info
- OpenAI's mission is to ensure that artificial general intelligence benefits all of humanity.
- Customer Education plays an important role in that mission by helping people and organizations use increasingly capable AI systems effectively, responsibly, and with confidence.
- We help customers build the confidence and practical skills to use OpenAI effectively, change how work gets done, and realize lasting value.
- Reach customers through owned and partner channels, building trust across teams.
This listing is sourced directly from OpenAI's careers page and normalized into a canonical job model.