Aventon

Customer Experience Agent

Brea, California

Sponsorship not specifiedDetected 119 days ago

HRCommunication

About the role

The Customer Experience Agent plays a critical role in shaping how customers and potential customers perceive Aventon.
You are passionate about customer experience, confident in handling inquiries, and skilled at de-escalating challenging situations with professionalism and empathy.
You are a strong communicator, a team player, and committed to continuous learning and improvement.

Responsibilities

As one of the "faces" of the company, you will deliver world-class service that builds trust, loyalty, and long-term relationships.

Requirements

Ability to type and navigate computer systems for extended periods
Must be able to view computer screens and read/respond to digital communications continuously
Occasionally required to lift up to 15 pounds (e.g., office materials or small packages)
NIMBLE - you can work in ambiguity and are committed to helping Aventon level up.
You can shift perspectives, priorities, and deadlines.
SOLUTIONS ORIENTED / SOLUTIONIZED - you can identify the problem and find a solution for it.
Physical Requirements & Environmental Conditions:
Prolonged periods of sitting and working at a computer workstation
Frequent use of a headset for customer communication
Work is performed in an indoor office environment with moderate noise levels
Ability to maintain focus in a fast-paced, high-volume support setting
DATA DRIVEN - you thrive on data and use it to guide your decision making, recommendations, and priorities.
NIMBLE - you can work in ambiguity and are committed to helping Aventon level up. You can shift perspectives, priorities, and deadlines.
RESILIENT - you don't shy away from a challenge and take every opportunity to learn and grow. You're accountable, can admit when you're wrong, and can come back to the table after a hard day to keep working toward our desired future.
SOLUTIONS ORIENTED / SOLUTIONIZED - you can identify the problem and find a solution for it. You strive for continuous improvement and aren't afraid to speak up about what is working, and what isn't.
ENGAGED - you love the work, love the product, and believe in the mission. If you don't connect with something about Aventon, this probably isn't the place for you.

Benefits

Medical, Vision and Dental, Life Benefits
401K retirement plan
Vacation, Sick Leave & Personal Day
If you need any assistance or accommodations due to a disability, please email our Human Resources team at hr@aventon.com.

Company info

Aventon is committed to providing our customers with the best possible riding experience, and we are always looking for ways to improve our products and services.
Position Summary The Customer Experience Agent plays a critical role in shaping how customers and potential customers perceive Aventon.

Equal opportunity

Ride Aventon, Inc. ("the Company" or "Aventon") is proud to be an Equal Opportunity employer.
We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
Aventon is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process.

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This listing is sourced directly from Aventon's careers page and normalized into a canonical job model.