Terrabis

Terrabis

Shift Lead

O'Fallon, MO

Sponsorship not specifiedDetected 4 days ago
ComplianceCustomer SupportLeadershipMentoring

About the role

  • They embody the "customer first" approach, ensuring high levels of customer satisfaction through excellent service.
  • Budtenders are expected to inspire customer confidence in Terrabis and assist in creating long-term loyalty to our brand.

Responsibilities

  • Maintains strict inventory controls to ensure full, comprehensive regulatory compliance across all dispensary operations.
  • Always maintain proper cash handling procedures.
  • Perform other duties or projects, as assigned by managers.

Requirements

  • Must be 21 years or older.
  • 1+ year of customer service experience
  • preference for candidates with specialty, customer-facing retail experience or cannabis-related experience in a customer setting.
  • Previous experience with POS systems.
  • Ability to listen well and effectively communicate, both verbally and in writing, with various audiences.
  • Ability to use standard office equipment, computer equipment and software including word processing, database management, spreadsheet applications and email.
  • Must be able to lift, carry and balance up to 30 pounds (100 pounds with assistance), may include sitting or standing for extended periods of time, as well as stooping, bending over and/or down.
  • Ensure your uniform is clean and that you are prepared for your scheduled shift.
  • High school diploma, or equivalent.
  • Consistent demonstration of excellent customer service skills.
  • Understanding of applicable federal, state, and local laws and regulations as they pertain to the industry, personnel law, safety regulations, local municipal codes and organizational rules, regulations, directives, and standard operating procedures.
  • Remain compliant with all legal or company regulations for working in the Cannabis industry.
  • Working Conditions

Nice to have

  • Previous training/leadership experience a plus.
  • Desire to continuously learn (more) about cannabis, cannabinoids and the endocannabinoid system, and cannabis therapies - previous knowledge preferred.

Benefits

  • Inform management and supervisors of any low-stock product or inventory issues.

Company info

  • Terrabis is a leading privately held cannabis company with a bold growth strategy. Operating in both wholesale and retail, we're at the forefront of the industry, setting new standards, and pushing boundaries. Join us in shaping the future of cannabis.
  • Shift Leads are responsible for assessing the needs of our patients and educating/guiding them in selecting the appropriate cannabis products to meet their needs. They embody the "customer first" approach, ensuring high levels of customer satisfaction through excellent service. A successful Shift Lead will be able to elevate company standards, achieve sales goals, provide excellent product suggestions and guidance, and exceed the patient's expectations. Budtenders are expected to inspire customer confidence in Terrabis and assist in creating long-term loyalty to our brand. The Shift Lead will be responsible for opening and closing duties within the dispensary as a Shift Leader, communicating product and policy updates to Budtenders, and assisting Managers by supporting an atmosphere that fosters learning and continued education. They must maintain accurate records of all customer identification and registration documents, manage customer traffic flow, and respond to customer and patient inquiries. The Lead Budtender will also record, arrange, package, and sell customer orders. The ideal candidate must maintain a professional appearance, organized work environment, and facility appearance.
  • Terrabis is a leading privately held cannabis company with a bold growth strategy.
  • Operating in both wholesale and retail, we're at the forefront of the industry, setting new standards, and pushing boundaries.
  • Join us in shaping the future of cannabis.
  • A successful Shift Lead will be able to elevate company standards, achieve sales goals, provide excellent product suggestions and guidance, and exceed the patient's expectations.
  • Ensure all customers are greeted as they arrive and wished farewell at their departure.
  • Ensure all customers always receive excellent customer service, in every interaction.

Equal opportunity

  • Terrabis is an Equal Opportunity Employer.
Apply directly at Terrabis →Create a free account for alerts like thisView Terrabis immigration profile

This listing is sourced directly from Terrabis's careers page and normalized into a canonical job model.