Meritage

Morning Belle Supervisor - Grand Rapids, MI

Grand Rapids, MI

Sponsorship not specifiedDetected 13 days ago

Customer SupportLeadershipFood Safety

About the role

This role is essential in fostering a positive and professional atmosphere for both guests and staff.
It also offers leadership experience to emerging restaurant professionals.
Working Conditions: This role will require occasional to regular physical demand including long periods of standing, walking, bending, and lifting/carrying over 25 lbs. in a relatively fast paced environment.

The Supervisor - New Brands is the first level of leadership and is responsible for performing the duties of all Front and Back of House roles while providing support and leadership for both teams.
Under the direction of the General Manager or Manager, the Supervisor (New Brands) leads the work of Front of House or Back of House employees, assigns side work, coordinates opening and closing activities, and coordinates the receiving and stocking of delivered products. ___________________________________
Ensure every guest has an excellent experience in a welcoming environment by engaging with guests, and ensuring the kitchen delivers high quality, fast and fresh food along with monitoring the cleanliness of the restaurant.
Provide hands-on support in both Front and Back of House positions as needed to achieve optimal results.
Support directing the work of Front of House and/or Back of House employees (i.e., assigning side work, coordinating opening and closing activities, and coordinating the receiving and stocking of delivered products)
Partner with appropriate teams to take and/or deliver food and drink orders based on business needs while following established restaurant procedures and practices.

Ability to engage positively with guests
Ability to demonstrate excellent customer service skills and professionalism, composure, and discretion when expediting or resolving all customer related concerns and issues
Ability to multi-task (in a fast-paced environment)
Ability to take direction and communicate in a fast-paced environment
Ability to demonstrate basic math skills
Working knowledge of food handling practices and food safety regulations
Working knowledge of point-of sale systems
Ability to demonstrate stamina to work on feet for extended periods of time
Ability to frequently lift, carry, bend, kneel, push or pull objects
Ability to be available to report to work promptly and regularly, and to work all day parts and days of the week

Time is split between Supervisory, Server and Cook responsibilities, clocking into each role when 80% or more of their shift will be spent doing those duties.
The Supervisor (New Brands) is paid the supervisor wage when working in any role other than server, in which case they are paid the Server wage plus tips, following standard cash handling procedures.

This listing is sourced directly from Meritage's careers page and normalized into a canonical job model.