Us Finning
Technology Support Specialist
Edmonton, AB, CA · Full-time
Sponsorship not specifiedDetected 6 days ago
Customer SuccessCustomer SupportAutoCADControlsCommunicationCollaborationProblem SolvingCivil 3D
About the role
- 📍 Edmonton, AB | 🕒 Full-Time, Permanent
- Are you passionate about construction technology, surveying, machine control systems, and helping customers succeed?
- In this customer-facing role, you'll combine your technical expertise with training, problem-solving, and consulting to help construction, mining, and engineering customers maximize productivity through innovative technology.
Responsibilities
- Deliver Exceptional Customer Support
- Provide expert technical support for SITECH and Caterpillar technology products and solutions.
- Document support cases, solutions, and customer interactions using company systems.
- Lead Customer Training & Technology Adoption
- Support implementation and deployment of new technology solutions at customer sites.
- Continuously expand product knowledge and maintain expertise across a rapidly evolving technology portfolio.
- Support Sales & Customer Success
Requirements
- ✔️ 5+ years of experience in surveying, civil construction, mining operations, engineering, or a related field
- ✔️ Strong understanding of surveying principles, construction workflows, machine control, and technology deployment
- ✔️ Experience with:
- Coordinate with internal service teams and escalate complex technical issues when required.
Nice to have
- ✔️ Diploma or certification in Civil Engineering, Geomatics, or related discipline preferred (equivalent experience considered)
Benefits
- Identify customer learning needs and deliver tailored training programs.
Company info
- Finning Canada
- Number of Openings:
- Worker Type:
- Position Overview:
- Finning Canada is looking for a SITECH Technology Support Advisor to become a trusted technical expert supporting industry-leading SITECH, Trimble, and Caterpillar technology solutions.
- If you thrive on solving complex challenges, enjoy working directly with customers, and want to make a real impact in the field, we'd love to hear from you.
- This position involves a blend of field-based customer support, travel, and remote work.
- Approximately 50% of the role requires travel within the assigned region, primarily for customer visits that can typically be completed within the same day.
- An additional 25% of the role involves travel outside the region, which may require overnight hotel stays.
- The remaining 25% is dedicated to remote customer support, administration, and completing required documentation and paperwork.
- As regular travel is an essential component of this position, candidates must possess a valid driver's license and maintain a current clean driving record.
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