Bigcommerce

Bigcommerce

Account Manager

Austin, TX

No sponsorship$150k-$225kDetected 7 days ago
SalesforceCRMCustomer SuccessCommunicationCollaborationPublic Speaking

About the role

  • We also consider internal equity to help ensure fair and consistent pay practices across our teams.
  • Details will be shared during the hiring process.
  • If you require accommodations or adjustments at any stage of the recruitment process, please let us know and we will work with you to meet your needs.

Responsibilities

  • Create and execute a systematic plan to identify, qualify, and build a robust pipeline of upsell and cross-sell opportunities within existing accounts for the suite of BigCommerce Inc products, including BigCommerce B2B, BigCommerce B2C, Feedonomics, Makeswift and Recurring Professional Services.
  • Construct a detailed territory plan that outlines specific strategies, target accounts, and actions needed to exceed cross-sell and upsell quotas, strategically qualifying and prioritizing high-value opportunities, focusing on high-impact activities that drive overachievement of revenue goals.
  • Create and maintain detailed account plans that outline goals, key milestones, potential challenges, and growth opportunities for top accounts, providing a roadmap for revenue expansion.
  • Develop customized proposals, contracts, and presentations that effectively communicate the value of the company's offerings, ensuring alignment with customer objectives and business needs.
  • Collaborate with internal teams (sales, product, support) and external agency partners to deliver seamless support and execute initiatives that meet or exceed customer expectations.
  • Lead regular business reviews with key accounts, presenting insights on usage, performance, and ROI, while identifying additional opportunities for account growth and product adoption
  • Maintain thorough and accurate records of customer interactions, proposals, and account details in CRM systems, ensuring that customer data is always up-to-date and accessible to stakeholders.

Requirements

  • 5+ years managing complex B2B and/or B2C SaaS accounts, with a proven record of achieving retention and expansion goals in a subscription-based model.
  • Demonstrated history of proactively identifying expansion opportunities within accounts and successfully driving renewals, ideally with a track record of surpassing targets.
  • Comprehensive knowledge of SaaS metrics, usage patterns, and customer lifecycle management, especially in managing both business and individual user expectations within the same product suite.
  • Experience with Global Accounts and Multi-regional Teams
  • Experience with Global Accounts and Multi-regional Teams - Comfortable navigating cultural differences, time zones, and language barriers

Skills

  • Welcome to the Agentic Commerce Era

Compensation

  • The national base salary range for this role is posted above in this job post.
  • Final compensation will be determined based on factors such as relevant experience, skills, qualifications and geographic location.
  • We also consider internal equity to help ensure fair and consistent pay practices across our teams.
  • Where applicable, this role may also be eligible for variable compensation (such as bonus or commission), equity, and benefits in accordance with local policies.
  • We are committed to equitable and transparent pay practices that align to market data, internal equity, and individual contribution.

Benefits

  • Where applicable, this role may also be eligible for variable compensation (such as bonus or commission), equity, and benefits in accordance with local policies.
  • We are committed to equitable and transparent pay practices that align to market data, internal equity, and individual contribution.

Company info

  • At Commerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community.
  • We are committed to creating an inclusive and accessible hiring experience for all candidates.

Equal opportunity

  • We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive.

Visa & Work Authorization

  • solicit money to complete visa requirements as part of a job offer.
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This listing is sourced directly from Bigcommerce's careers page and normalized into a canonical job model.