Harris healthcare

Customer Success Manager

New York, United States, USA

Sponsorship not specified$72k-$82kDetected 22 days ago

NegotiationCustomer SuccessLeadershipCommunication

About the role

When those systems work well, teachers get paid on time and administrators get to focus on students instead of spreadsheets.
But the people in those seats are changing.
A generation of district finance, HR, and operations veterans is retiring, and they're being replaced by capable newcomers who didn't grow up with our software.

Responsibilities

Own a portfolio of WinCap and QSS/OASIS districts as their primary relationship and point of contact.
Spend real time on site with districts - building face-to-face trust that keeps relationships strong through staff turnover and budget seasons.
Drive adoption - especially with newer administrators - so districts feel capable and well-supported with the tools they already rely on.
Be the customer's voice inside Harris, bringing the field's perspective back to support, product, and leadership.

Requirements

The ability to build trust quickly and keep relationships strong over the long haul.
A knack for translating technical detail into plain, useful guidance for a non-technical audience.
Strong communication, negotiation, and interpersonal instincts.
A retention-first mindset: you measure your success by your customers' success.
you'd rather sit across the table from a district than work the whole relationship over email. Expect roughly 25-50% travel to client sites.
Why Harris
At Harris, we believe great people build great software - and great customer relationships keep it growing. You'll work with a high-performing, supportive team in a casual, collaborative environment where your impact on real districts is visible every day.
We're financially strong and proudly part of Constellation Software Inc. (CSI), one of the largest software companies in North America. That means the long-term stability of a major parent company alongside the entrepreneurial autonomy of a focused business unit - plus competitive pay, meaningful benefits, flexibility, and a culture that values curiosity and having fun while doing great work.
Follow us on LinkedIn to learn more about our culture, values, and career opportunities.
Harris is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability. Applicants who require a reasonable accommodation due to a disability may contact us at HarrisTalentAcquisition@harriscomputer.com. Accommodation requests may be made at any time

Nice to have

A bachelor's degree in Business, Marketing, Computer Science, or a related field - or equivalent experience.
Familiarity with the K-12 or public-sector world is a strong plus - you'll be working with school business officials, not enterprise buyers.
Genuine enthusiasm for being in the field
you'd rather sit across the table from a district than work the whole relationship over email.
Expect roughly 25-50% travel to client sites.
Experience as a Customer Success Manager or in a similar client-facing role - ideally in software, and a real plus if you've helped stand up or shape a function rather than just inherit one.

Compensation

$72k-$82k

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This listing is sourced directly from Harris healthcare's careers page and normalized into a canonical job model.