FISPAN
Project Manager & Enablement Specialist
Vancouver, British Columbia · Senior
Sponsorship not specified$65k-$68kDetected 8 days ago
Project ManagementConfluenceContent MarketingAccountingERPVideo ProductionLeadershipCommunicationCollaborationMentoringPublic SpeakingWriting
About the role
- Being the market leader in ERP Banking, we work with the world's Tier 1 banks with assets exceeding $3T, including J.P. Morgan Chase, Wells Fargo, TD and Bank of Montreal.
- Leverage Technology for Scalability: Oversee the strategic use of our Learning Management System (LMS) and internal knowledge bases (e.g., Confluence, Notion).
- Measure and Report on Training Impact: Define and track key performance indicators (KPIs) to measure the effectiveness of training initiatives and documentation adoption.
Responsibilities
- Develop and Execute Training Strategy: Design, build, and lead the overarching training and documentation strategy for internal teams and external partners, ensuring alignment with company goals and product updates.
- Strategic Program & Project Management: Manage the entire lifecycle of training projects, from conducting organizational needs analyses and curriculum design to program delivery and effectiveness measurement.
- Stakeholder Collaboration: Act as a key partner to Product, Engineering, Sales, and Executive leadership to identify knowledge gaps, extract technical product details, and build consensus on training priorities.
- Project Management Expertise: Proven ability to manage multiple complex documentation and training timelines simultaneously, prioritize effectively, and meet deadlines in a fast-paced environment.
- Design, build, and lead the overarching training and documentation strategy for internal teams and external partners, ensuring alignment with company goals and product updates.
- Manage the entire lifecycle of training projects, from conducting organizational needs analyses and curriculum design to program delivery and effectiveness measurement.
- 5-7+ years of progressive experience in corporate training, instructional design, technical writing, or a similar strategic enablement role, with a proven track record of directly impacting team performance and knowledge retention.
Requirements
- Required Skills + Qualifications
Nice to have
- Our leadership bench brings deep, collective experience in scaling high-growth FinTech companies through major funding cycles and critical market inflection points.
- 🚀 Accelerated Career Ownership & DEI Commitment
- Our employees are immediately given a high level of ownership and autonomy over complex, impactful projects.
- We invest in your success.
Skills
- Exceptional public speaking, presentation, and instructional facilitation skills.
- Strong capability to articulate complex technical workflows into plain, accessible language.
- Native English proficiency is required.
- French language proficiency is a strong plus.
- Industry Interest: Preference given to candidates with experience in Financial Technology, Banking, ERPs, or B2B SaaS.
- Experience leveraging AI technology or automation tools for content creation, video editing, or documentation streamlining is a plus.
- Why Work With Us?
- ✨ Visionary Team, Proven Results
Compensation
- Our total compensation packages are designed to be highly competitive, including a semi-annual bonus plan that give you a true stake in our future.
Benefits
- As part of our total rewards offering, permanent employees in this position may be eligible for our competitive semi-annual bonus program, subject to program eligibility requirements.
- We value talented people of all backgrounds and characteristics that share our vision of being the number one platform for the business banking ecosystem.
- Other components of our rewards offerings include support of career development, wellbeing, and personal growth.
- Extended health and dental benefits
- Savings and retirement plan matching
- Bonus Skills: Experience leveraging AI technology or automation tools for content creation, video editing, or documentation streamlining is a plus.
- Manage efficient content distribution, course version control, and scalable e-learning pathways.
- Education: Bachelor's degree in Education, Technical Writing, Communications, Business, Technology, or a related field.
- LMS & Tool Expertise: Deep experience overseeing the strategy, content creation, and administration of Learning Management Systems (LMS).
Company info
- Generous benefits, including a family leave top-up program and our Work-From-Anywhere policy.
- ☕ Purpose-Driven Culture & Prime Perks
- Our culture is the foundation of our success.
- We operate with a "we over me" mentality, fostering strong, collaborative bonds built on Trust and Candor.
- At FISPAN, we reward employees for achieving their objectives, going beyond the requirements of their job, demonstrating leadership, fostering innovation and advancing the organization as a whole.
This listing is sourced directly from FISPAN's careers page and normalized into a canonical job model.