Parachutehome

Parachutehome

Full-Time Keyholder San Francisco

San Francisco, California · Full-time

Sponsorship not specified$30k-$40kDetected 23 days ago
Data VisualizationCRMCustomer SupportShopifyLeadershipCommunicationMentoringNetSuite

About the role

  • Because we believe that when we take care of our home, it takes care of us.
  • You'll work collaboratively, provide subject matter expertise on all things cozy, and have fun while doing it.
  • What this role entails: The Keyholder is responsible for sales floor leadership and consistently creating a positive customer experience at our Parachute stores.

Responsibilities

  • Supports & leads within a store culture aligned with Parachute Core Values. Deliver feedback and coaching as needed, and as manager on duty. Drives engagement through collaborative work with peers
  • maintains a positive work culture.
  • Leads the team and sets the tone during manager on duty shifts to ensure the best possible customer experience, in line with Parachute's Brand and CX strategy.
  • Supports & leads within a store culture aligned with Parachute Core Values. Deliver feedback and coaching as needed, and as manager on duty. Drives engagement through collaborative work with peers; maintains a positive work culture.
  • Understanding of basic store level reporting and ability to translate results into suggestions to drive positive outcomes and revenue.
  • Builds loyalty through in-store experience using CRM data capture, endless aisle and other omni-channel solutions. Utilize the platform to create customer connections, follow up and manage customer relationships.
  • Utilizes trade and design service tools as an extension of our customer experience;.
  • Responsible for ensuring accurate timekeeping, ensures that meal and break procedure is consistently followed. Partners with the Store Manager to proactively solve problems relating to scheduling, timekeeping and other compliance requirements.
  • Knowledgeable of all systems used to drive the business: utilizing, training, and troubleshooting interactions with POS; understanding how to use and pull data from reporting systems; ability to use the information and reporting to drive positive outcomes.
  • Supports inventory operational excellence: accurate completion of returns, transfers, SFS, BOPIS and donations.

Requirements

  • Working knowledge and understanding of operational systems and required training.
  • Works with the Store Manager to ensure new hires complete all required training within the appropriate timelines.
  • Minimum of 1 years of supervisory experience in retail, hospitality, customer service, showroom management or related customer focused environment
  • High School diploma or equivalent is required
  • Experience with sales floor leadership team is required
  • Open availability (Full Time, 30-40 hours per week, including weekends and holidays) is required
  • Ability to lift up to 10 pounds on a regular basis, and lift up to 40 pounds occasionally
  • Ability to regularly bend or kneel
  • Ability to regularly climb ladders or step stools
  • Ability to frequently communicate face to face, on the phone or via electronic means

Nice to have

  • Retail visual merchandising and display experience is preferred
  • Experience in - and a passion for - home interiors is strongly preferred!
  • Experience with web-based POS and inventory systems is preferred, along with general technical knowledge and aptitude.

Skills

  • Ensures brand integrity is reflected to the customer through enhancements in presentation, product & people.

Compensation

  • Up to 9 days of sick time per year
  • This is an hourly (non-exempt) role that has a pay range of $22.00- $24.00 per hour dependent on experience

Benefits

  • Health benefits, vision, and dental plans with 100% employee coverage options
  • Voluntary supplemental life plan and voluntary short-term or long-term disability plans
  • Voluntary commuter benefit program through Optum
  • Wellbeing memberships to kindbody, Health Advocate, TalkSpace & Teladoc
  • Free One Medical membership
  • Paid parental leave program
  • Quarterly bonus program + incentives
  • 13 days of PTO + 8 paid holidays

Company info

  • Full-Time Keyholder Hayes Valley
  • Parachute's mission is to help you feel at home.
  • It's what inspires our retail store teams to come together every day to enhance the quality of our customers' lives at home.
  • As a member of our retail team, you'll play an integral role in building a Parachute community within your local area.
  • We put the customer at the center of everything we do, and we want you to be part of that at Parachute!
  • The Keyholder is responsible for sales floor leadership and consistently creating a positive customer experience at our Parachute stores.
  • They are collaborative, action oriented, results driven, and flexible.
  • They possess a strong sense of teamwork and openness that embodies Parachute's ethos, bringing the Parachute brand experience to customers at the highest standard.
  • As a member of the store leadership team, they play a key role in working with all levels of the store and upholding Parachute's customer experience standards.
  • Effectively communicates information to customers while modeling HOME selling skills
  • Effectively communicates information to customers while modeling HOME selling skills; understands concept and why behind the methodology, coaches store teams using available resources and leadership knowledge to bring the brand experience to life.
Apply directly at Parachutehome →Create a free account for alerts like thisView Parachutehome immigration profile

This listing is sourced directly from Parachutehome's careers page and normalized into a canonical job model.