Concord Technologies

Customer/Technical Support Representative - Porting Specialist

Seattle, WA

Sponsorship not specified$26k-$29kDetected 7 days ago

Customer SupportTCP/IPDNSVPNCommunicationMicrosoft Office

About the role

We are looking for someone who is articulate, outgoing, and personable with a desire to learn new things.
Priority will be given for candidates that demonstrate aptitude and passion for their work.

Responsibilities

In addition to specializing in porting activity, duties will also include performing a broad range of support to Concord's customer base.
Perform standard troubleshooting and incident reporting, escalating issues to next tier when necessary.

Skills

For employees + dependents, Concord covers 60% of premiums.
Processing LNP work order requests (i.e., "porting telephone numbers"). · Acting as an initial point of contact for customer base.
Concord Technologies is currently seeking a Porting Specialist in Seattle, Washington.

Compensation

$26k-$29k

Benefits

$26.00 - $29.00/hr Range can flux dependent on experience, education/training, etc.
Additional employee benefits at Concord

Company info

Scope: Focus of position is with assisting customers to migrate from their previous service provider to the Concord network.
Customers are typically informed, and of a higher-caliber nature; we are seeking the same qualities in our staff.
Focus of position is with assisting customers to migrate from their previous service provider to the Concord network.

Equal opportunity

It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

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