Cummins

Cummins

Service Administrator

Odessa, TX, United States

Sponsorship not specifiedDetected 1 day ago
Customer SupportCommunication

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odds of building a lasting career here

33Risky
Cap-exempt (no lottery)0
Sponsors this role65
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

Thin sponsorship signal and lottery-bound. A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.

Lottery odds assume a STEM candidate.

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Employer immigration record

from this employer's Department of Labor filings

Green-card filing pattern in this occupation

Context, not a finding about this posting: of this employer's 146 green-card filings in this occupation, 100% were for a worker who already held the job.

Green-card follow-through: 72%

Of 47 labor certifications old enough to have been used, 13 expired without the employer filing the next step. Median time from filing to decision: 455 days.100% of their filings were for a worker who already held the job.Only certifications past the 180-day window are counted — recent ones cannot have expired yet.

Files H-1B transfers

18 transfer filings in the last year, covering 18 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • Serves as primary customer contact to promote quality customer service and increase business within the branch location.

Responsibilities

  • Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
  • Customer focus - Building strong customer relationships and delivering customer-centric solutions.
  • Manages conflict - Handling conflict situations effectively, with a minimum of noise.
  • Diagnostics Application - Translates customer complaints to develop troubleshooting plan

Requirements

  • Technical trade school/ vocational diploma or certification or equivalent experience required.
  • Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event
  • captures specific data using required service tools
  • follows procedures and documents required information in the service management system in order to have an accurate record of the work done.

Compensation

  • Salary rate commensurate with experience.

Benefits

  • Compensation and Benefits Base
  • M-F 7am-5pm, with a 1 hour lunch break (flexible)
  • Education, Licenses, Certifications:

Company info

  • Serves as the primary point of contact with customers either on the phone or at the branch, developing positive relationships with key customers. Analyze customers needs, gathers pertinent information, and opens work orders
  • provides quotes, develops claims, prepares repair plans, schedules work, and provides status updated to customers on repair work Creates complex work orders including, diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability
  • reviews plans with the Service Supervisor/Team Lead prior to customer contact. Works with the Service Supervisor and/or Team Lead to schedule job assignments Develops positive relationships with key customers
  • explain charges to customers Monitors key performance metrics for the workshop, including labor productivity and customer satisfaction
  • Serves as the primary point of contact with customers either on the phone or at the branch, developing positive relationships with key customers.
  • Works with the Service Supervisor and/or Team Lead to schedule job assignments Develops positive relationships with key customers; resolves customer concerns regarding Cummins' or distributor warranties; explain charges to customers Monitors key performance metrics for the workshop, including labor productivity and customer satisfaction
  • Onsite supporting one of our largest customers
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This listing is sourced directly from Cummins's careers page and normalized into a canonical job model.