Nexus
On-Site Junior Server Support - Call Center
Tampa, FL- 3101 W Martin Luther King Blvd · Junior
Sponsorship not specifiedDetected 33 days ago
LinuxCustomer SupportProblem SolvingCompTIA
About the role
- We are looking for a Junior Server Support (CGS Nexus), passionate about enterprise technologies and technical troubleshooting. In this role, you will provide remote support for server infrastructure incidents, working with international customers and enterprise environments based on Windows Server, Linux and VMware.
- - Provide remote L1/L2 technical support via phone, email, and chat.
Nice to have
- 1-3 years of experience in Technical Support, Infrastructure Support, or IT Helpdesk.
- Certifications such as CompTIA A+, Server+, or similar technical certifications.
Skills
- Troubleshoot hardware and software incidents in enterprise environments.
- Investigate problems in Windows Server, Linux, and VMware environments.
- Analyze system behavior, identify causes, and provide technical solutions.
- Manage and document incidents in ticketing systems.
- Collaborate with escalation teams for complex technical cases.
- Ideal Candidate:
- Basic knowledge of enterprise server architecture and hardware components.
- Knowledge of Windows Server administration, Linux environments, or VMware virtualization.
- Experience with troubleshooting and incident management processes.
- Analytical thinking and good problem-solving skills.
- Ability to work independently in a dynamic technical environment.
- Knowledge of RAID, BIOS, iLO/iDRAC, or virtualization concepts.
This listing is sourced directly from Nexus's careers page and normalized into a canonical job model.