Next Insurance
Insurance Advisor Lead
Rochester, NY · Full-time
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About the role
- Simply put, wherever you find small businesses, you'll find NEXT.
- They are forward-thinking in leveraging technology, automation, and AI-driven tools to improve operational efficiency, team productivity, and service delivery in the SMB insurance space.
- Note on Fraudulent Recruiting We have become aware that there may be fraudulent recruiting attempts being made by people posing as representatives of ERGO NEXT Insurance.
Responsibilities
- Report to and support the Service Department Manager in daily operations, contributing ideas for process improvements and technology enhancements.
- Directly manage an assigned team of Insurance Advisors and collaborate cross-functionally with other teams and leadership to improve service delivery across the policy lifecycle.
- This includes developing tactics, tracking individual development through 1:1 meetings, individual development plans, and performance management.
- Answer questions, assist with complex problems, and ensure work complies with quality standards and guidelines, while identifying opportunities for automation, AI support, and skills enhancement.
- Create and maintain a culture of teamwork and collaboration, fostering growth and removing obstacles to enable Insurance Advisors to focus on delivering exceptional customer service through efficient, tech-enabled workflows.
- At ERGO NEXT, we are dedicated to building a diverse, inclusive and respectful workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways.
Requirements
- If you believe that you have been the target of an interview/offer scam by someone posing as a representative of Next Insurance, please do not provide any personal or financial information.
Compensation
- $70,000 - $80,000 USD
- This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Benefits
- Within the range, individual pay is determined by additional factors, including, without limitation, job-related skills, experience, and relevant education or training.
Company info
- Since 2016, we've helped hundreds of thousands of small business customers across the United States get fast, customized and affordable coverage.
- Provide quality customer service by interacting with customers, addressing inquiries, and effectively handling escalations, while capturing insights to inform cross-functional improvements and smarter operational solutions.
Equal opportunity
- ERGO Next Insurance is an equal opportunity employer and prioritizes building a diverse and inclusive workplace.
- ERGO Next's policy is to comply with all applicable laws related to nondiscrimination and equal opportunity and will not tolerate discrimination or harassment based on any of these characteristics.
This listing is sourced directly from Next Insurance's careers page and normalized into a canonical job model.