TierPoint, LLC
Operations Technician I
Sioux Falls, SD, US
Sponsorship not specified$20k-$30kDetected 1 day ago
ReactIncident ResponseCustomer SupportAdaptabilityMicrosoft Office
About the role
- This position is ideal for a novice, IT professional who is eager to get hands-on experience in a dynamic, high-tech environment.
- Monitoring & Maintenance: Monitor and respond to alerts related to power, cooling, and network performance.
- Follow Method of Procedures (MOP) for equipment & cabling maintenance.
Responsibilities
- Proactively manage ticket queue for timely request response and completion.
Requirements
- Shift Work: Availability for on-call duties and occasional shift work, including nights and weekends, as required by the data center's operational needs.
- Availability for on-call duties and occasional shift work, including nights and weekends, as required by the data center's operational needs.
Nice to have
- React to alarms promptly and escalate any urgent or unresolved issues to senior staff.
- Escort and supervise third-party vendors and visitors when required.
- Monitor security cameras.
Compensation
- Pay Range $19.91 - $29.87 #LI-EW1 #LI-Onsite
Company info
- Overview We are seeking an Operations Technician I who will play a vital role in maintaining the smooth operations of our data center facilities.
- We take pride in what we do and seeking someone equally as passionate in providing top-tier customer service knowing your positive contributions represent what we are all about.
- General assignments will include, but are not limited to entry-level technical tasks, cabinet prep, inventory handling, racking servers, cable pulling and termination, cleaning, working around HVAC and electrical equipment and organizational tasks.
- We're looking for someone who takes pride in their work, appearance, and the upkeep of the facility-someone dependable, adaptable, and ready to tackle the ever-changing demands of a 24/7 environment.
- The ideal candidate builds trusted relationships with internal teams and customers alike, representing TierPoint's reliability, attention to detail, and commitment to operational excellence.
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