Redwood Credit Union

Member Service Associate

Rohnert Park, California · Full-time

Sponsorship not specified$23k-$29kDetected 20 days ago

Leadership

About the role

Sales & Service: o Provide exceptional member service to all Members, volunteers, internal employees, and service providers. o Explain products and services to Members to meet their needs.
Join us and discover why you'll love working at Redwood Credit Union!
Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service.

Transactions: o Complete Members' transactions accurately and efficiently using established policies and procedures. o Balance cash, checks, and maintain proper documentation.
Teamwork and Other Functions: o Attend and contribute to departmental meetings. o Perform branch opening and closing duties. o Perform other duties as assigned. o Complete orders for Credit Union forms and supplies. o Participate in Credit Union committees.
o Complete Members' transactions accurately and efficiently using established policies and procedures. o Balance cash, checks, and maintain proper documentation.
0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.
0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs.
0% interest loan to support employees with expenses associated with the naturalization process.
Loan amount up to $1,000. • 0% interest loan to support employees with expenses associated with the naturalization process.

Knowledge, Skills and Abilities
Ability to count and balance cash.
Ability to effectively cross-sell products and services using a needs-based sales approach.
Ability to work a rotating schedule which will include working on rotating Saturdays.
Ability to learn new products, services, procedures, technology and concepts.
Ability to communicate effectively both verbally and in writing.
Knowledge of basic math principles.
Knowledge of basic financial institution products and services.
Ability to stand, bend, stoop, sit, walk, twist and turn.
Ability to lift up to 25 pounds.

Base starting range $23.00 to $29.00 per hour commensurate with experience.
Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity.
Employee performance incentive plan
Salary Advancement- Merit increase based on performance
0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.

0% interest on garment, fitness, or home office equipment loan of up to $500
We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.
Redwood Credit Union offers a robust benefits package to our eligible employees including:
Competitive medical, dental, and vision insurance, mental health offerings
Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!
RCU Discounts and Perks:

25th largest credit union in the U.S. and the largest financial institution based in the North Bay
Recognized by Newsweek as one of "America's Best Credit Unions 2026"
Awarded a 5-Star Bauer Rating
Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2025"
Top Corporate Philanthropists (#24)
San Francisco Business Times
Voted Best Places to Work in the North Bay 20 years in a row
World-class Employee Engagement scores
Rated Superior in Service by more than 90% of Members, surveyed by SF Gate
Industry leading Net Promoter Scores across the U.S.
If you are a current Team Member, please apply through the internal careers page located in RCUNET.
We are an Equal Opportunity Employer
ABOUT REDWOOD CREDIT UNION (RCU): At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities.
As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees.

RCU Discounts and Perks: • RCU employees are eligible for a.75% discount off RCU standard collateral auto loans • RCU employees are eligible for a 1% discount on all recreational or boat loan products • 2% discount off Visas and LOC Loans t

This listing is sourced directly from Redwood Credit Union's careers page and normalized into a canonical job model.