Makeship
Director of Operations
Toronto, Ontario, Canada · Director
Sponsorship not specified$130k-$160kDetected 13 hours ago
RESTSupply ChainCustomer SupportSystems EngineeringResearchLeadership
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odds of building a lasting career here
33Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds (Level III)83
Fits your clock70
No strong sponsorship signal in the public record yet. In the full product we resolve the exact legal entity and show its filing history with a confidence score — treat as unverified until then.
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About the role
- We put our brand behind every product and guarantee quality and ethical sourcing.
- We're profitable, we have a three-year revenue growth of over 200%, ranking us 97th in 2024 and 86th on The Globe and Mail's Canada's Top Growing Companies of 2025 list.
- Supply chain management: Keep merch creation smooth from manufacturing through fulfillment, balancing cost, quality, and timeliness across our manufacturing pipeline and internal teams.
Responsibilities
- Makeship empowers influencers, creators, and brands of all sizes to develop and launch limited-edition products that matter to their fans.
- Leveraging our design, manufacturing, and marketing expertise, we work with our partners to bring their products to life through our community-powered crowdfunding platform.
- Every day, you'll collaborate, learn more about the content creation space, and watch your work impact the company and the community!
- This is a foundational, high-visibility role for someone who is energized by ambiguity, thinks in systems, and wants to build, not just maintain, the processes that let us scale.
- We are looking for a leader who can zoom out to diagnose where our operations are creating friction, risk, or hidden cost, and zoom in to lead the teams that fix it.
- Lead the Business Operations team, ensuring smooth day-to-day execution of every campaign while evolving our internal workflows and systems in partnership with Systems Engineering.
- Customer support leadership:
- Lead the Customer Support team, owning the quality, responsiveness, and tooling behind our 1:1 relationship with fans.
- Equip teams across the org with regular insights - support trends, sentiment tracking, research findings, and internal metrics.
Compensation
- Annual Paid Volunteer Day Off
Benefits
- We want this to be the best work experience of your life, so we'll pay you well, offer great benefits, invest deeply in your growth, and welcome you with our branded swag.
- We are looking for a Director of Operations who will own the end-to-end operational health of Makeship, from creator onboarding, through merch design and manufacturing, to the moment a product lands in a fan's hands.
- Business health oversight:
- Analyze the health of our campaign operations end to end, identifying inefficiencies and risks, and building a holistic view of business health
Company info
- We are also excited to announce that Makeship has officially been Great Place to Work-Certified™ for 3 years in a row!
- Learn more about us at Makeship.com. 🧑💻 About the Role As an early team member, you'll play a huge role in shaping our culture, our process, and the future of Makeship.
- We are committed to fair and unbiased hiring practices.
- Learn more about us at Makeship.com.
- As an early team member, you'll play a huge role in shaping our culture, our process, and the future of Makeship.
- 🌟 What We Are Looking For
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This listing is sourced directly from Makeship's careers page and normalized into a canonical job model.