A.K.A New Media

Manager, Client Support

Toronto, ON, Canada

Sponsorship not specifiedDetected 1078 days ago

Customer SupportCommunicationCollaborationProblem SolvingMentoringAdaptability

About the role

A.K.A. New Media Inc (A.K.A.) is a rapidly growing company purpose-built for the not-for-profit sector.
Only shortlisted candidates will be contacted.

Help build the support function through management projects such as recruiting, training, writing team policies, defining team processes, or other organizational improvements.
Provide efficient and timely tier 1 and tier 2 support for all raisin® users.
Analyze data for ways to prevent future tickets/issues and review user feedback to build quality support programs.
Proven ability to lead, motivate and develop high-performing teams.
Strong interpersonal skills, including active listening, empathy, and relationship-building capabilities.
As the Manager of Client Support, you will help grow and nurture our technical support function.
The person who steps into this role will leverage customer-facing experiences and be responsible for researching and implementing solutions to prevent or mitigate client issues through proactive support and monitoring.
Partnering with other teams like Sales, CX, Product and Development to provide our clients with the highest level of support and subject matter expertise.

Our SaaS solution raisin® supports fundraising efforts of over 300 important causes solving critical challenges, including mental health, animal welfare, food security, curing disease and international development.
Comprehensive benefits package including medical, dental, and vision coverage
Foster a culture of collaboration, high performance and continuous learning.

This listing is sourced directly from A.K.A New Media's careers page and normalized into a canonical job model.