Interactivestrategies

Interactivestrategies

Account Director & Digital Strategist

United States · Director

Sponsorship not specified$90k-$120kDetected 82 days ago
UX DesignAccount ManagementResearchLeadershipCommunicationCollaborationProblem SolvingMentoringPublic Speaking

About the role

  • You'll join a team partnering with some of the largest and most influential nonprofits and associations in the country - organizations advancing health, serving veterans, protecting wildlife, and preserving our planet.
  • In this role, your client relationships are the foundation everything else is built on.
  • You'll earn trust at the senior level, guide organizations through complex digital decisions, and bring the kind of strategic clarity that turns ambiguity into momentum.

Responsibilities

  • Leadership & Client Relationships Own a portfolio of client relationships, serving as the primary point of contact and strategic advisor for senior stakeholders.
  • Build deep, lasting trust with clients by understanding their goals, pressures, and organizational dynamics - and showing up as a consistent, reliable partner.
  • Contribute to new business efforts by leading pitch narratives, proposals, and strategic frameworks, and by building chemistry with prospective clients in presentations.
  • Digital Strategy & Experience Translate research - both your own and research provided by cross-disciplinary teams - into clear, actionable strategic deliverables, including digital strategy recommendations, roadmaps, personas, user journeys, value propositions, information architecture, and user experience direction.
  • Direct discovery activities - including stakeholder interviews, competitive analysis, and opportunity assessments - and partner with researchers and strategists to ensure findings translate into clear strategic direction.
  • Develop high-impact presentations and strategic deliverables that inspire clients and equip cross-functional teams with clear direction.
  • Collaboration & Team Leadership Partner closely with designers, creatives, technologists, content strategists, and analysts to shape cohesive, integrated digital strategies.
  • Lead teams through ambiguity by establishing direction, clarifying decisions, and maintaining momentum even when details continue to evolve.
  • Demonstrated ability to build and sustain senior client relationships in a services or consulting environment.
  • Grounded, values-driven, and able to build trust quickly.

Requirements

  • Strong understanding of websites, UX design, IA, and product strategy.

Nice to have

  • Experience facilitating workshops for brand, messaging, or creative development.
  • Experience managing or mentoring junior strategists or account team members.
  • We want you to have fun - and we understand that you have a life outside of work.
  • We're a DC-based digital agency with a national reach and a strategy-first mindset.
  • We're proud to be a certified LGBTBE business and an equal opportunity employer.
  • Experience & Expertise 7-10+ years of experience in digital strategy, client services, account management, consulting, or a related field
  • digital agency experience strongly preferred.

Compensation

  • Salary range $90,000-$120,000 per year (dependent upon experience and skills).

Benefits

  • New business referral bonus Professional development opportunities Flexible work schedule Pre-tax DC Metro SmartBenefits
  • Serve as a trusted digital advisor to senior stakeholders, balancing big picture vision with practical, results-driven recommendations.
  • Flexible work schedule, including remote work options.

Company info

  • "Everyone deserves to come to work and be happy." This means we care as much about quality as we do about budgets, we find the strengths in each employee and nurture them, and we encourage a culture that values innovation and creative freedom.
  • We partner with nonprofits, associations, and mission-driven companies to help them connect more meaningfully with their audiences.
  • We believe diverse voices lead to stronger work - and stronger impact.
  • WHAT WE OFFER Salary range $90,000-$120,000 per year (dependent upon experience and skills).
  • A collaborative, supportive team environment.
  • A beautiful office in Washington D.C., where local staff go to the office 2x/week.
  • Opportunities for professional growth and skill development.
  • Exposure to a variety of industries, with a strong focus on nonprofits.
  • Access to training, conferences, and networking opportunities.
  • HOW TO APPLY Send us your resume and select deliverable examples that showcase your ability to frame recommendations, roadmaps, proposed website IA, or other digital strategy or website elements.
  • We don't need a boilerplate cover letter.
  • Instead, tell us about a client relationship you're proud of - what made it work, and what it produced.
  • We allow our employees creative freedom.
  • We treat them with respect.
  • We value their opinions.
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