Twin Health
Client Onboarding & Operations Associate
Remote, USA · Mid
Sponsorship not specified$110k-$115kDetected 19 days ago
Project ManagementGrowth MarketingBusiness DevelopmentPatient CareCommunicationPublic SpeakingOrganizational Skills
Stay score
odds of building a lasting career here
50Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role90
Entry-level history0
PERM / green-card track0
Lottery odds (Level II)66
Fits your clock70
Sponsors, but it's cap-subject — you still face the weighted lottery (~30% per draw at Level II). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
Personalize to your clock →Employer immigration record
from this employer's Department of Labor filings
Green-card filing pattern in this occupation
Context, not a finding about this posting: of this employer's 4 green-card filings in this occupation, 100% were for a worker who already held the job.
Files H-1B transfers
6 transfer filings in the last year, covering 6 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
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About the role
- Twin Health is the only company applying AI Digital Twin technology exclusively toward metabolic health.
- Guided by a dedicated clinical care team, our members have lowered their A1C below the diabetes range, achieved lasting weight loss, and reduced or even eliminated medications, all while living healthier, happier lives.
- Working here Our team at Twin Health is passionate, talented, and united by a shared purpose: to improve the metabolic health and happiness of our members.
Responsibilities
- Drive Client Value
- Establish and maintain highly effective relationships with key stakeholders, executives and the C-suite across small and medium strategic clients and ASO's
- Provide consultative recommendations to increase member engagement, enhance program results, and optimize overall client satisfaction
- Perform and lead the setup, configuration, and testing of customer instances to ensure proper functionality
- Deliver Project Management Excellence
- Manage multiple projects simultaneously - setting expectations, managing overall project plan, and managing cross-functional teams to ensure timeliness and launch readiness
- Effectively manage customer stakeholders throughout onboarding, including leading customer meetings, setting and managing expectations, building stakeholder alignment, and managing risks and escalations
- Work with technical partners at the customer (or 3rd parties) to operationalize data access and eligibility file management, including finalizing file/data requirements, setting up file transfer and validation, and ongoing issue resolution
- Prepare slide presentations and reports in a consumable client format that delivers actionable insights post launch
- Manage project expectations through regular meetings, project status reports and maintaining great relationships
Requirements
- 5 years of onboarding and customer facing experience
- Ability to communicate and work across client organizations, engaging on a range of tactical and strategic issues, with senior executives as well as execution teams
- Exceptionally strong project management skills, with demonstrated organizational skills, high attention to detail and ability to balance between thoughtful planning and timely execution
- Proficiency with Google applications, PM tools, such as InspirePlanner, Monday.com, and MS Project
- 5 years of health tech client onboarding and project management experience
- Experience with health benefits, health and wellness, health plans or systems
- Ability to manage conflicting priorities and thrive in a fast-paced environment working under time constraints
- Experience working with technical/data partners (internal and external) on data exchange, file specifications, file encryption and transmission and testing
Compensation
- Salary range for US jobs
- US Salary Range
- $110,000 - $115,000 USD
Benefits
- Opportunity for equity participation
- Unlimited vacation with manager approval
- 16 weeks of 100% paid parental leave for delivering parents; 8 weeks of 100% paid parental leave for non-delivering parents
- 100% Employer sponsored healthcare, dental, and vision for you, and 80% coverage for your family; Health Savings Account and Flexible Spending Account options
- 401k retirement savings plan
- We offer comprehensive benefits and perks in line with these principles, as well as a high level of flexibility for every Twin
- We have been made aware of fraudulent interview requests being sent using the Twin Health's name.
- All communications will come from official Twin Health channels and a twinhealth.com email address.
- Develop fluent understanding of Twin Health programs, onboarding processes, growth marketing approach and clinical operations
Company info
- At Twin Health, we empower people to improve and prevent chronic metabolic diseases, like type 2 diabetes and obesity, with a new standard of care.
- We start by building a dynamic model of each person's metabolism - drawing on thousands of data points from CGMs, smartwatches, and meal logs - that maps their personal path to better health.
- Working here
- to improve the metabolic health and happiness of our members.
- We believe in empowering every Twin to make a meaningful impact for our members, our clients, and each other, while enjoying a supportive, collaborative work environment.
- Twin has been recognized not only for our innovation but also for our culture, including: Innovator of the Year by the Employer Health Innovation Roundtable (EHIR), selected to CB Insights' Digital Health 150, and named one of Newsweek's Top Most Loved Workplace®.
- With more than $100 million raised in recent funding, including a $53 million Series E round in 2025 led by Maj Invest, and a $50 million investment in 2023 led by Temasek, Twin is scaling rapidly across the U.S. and globally.
- Backed by leading venture firms like ICONIQ Growth, Sequoia, Sofina, Temasek, and Peak XV, we are building the most impactful digital health company in the world.
- Join us as we reinvent the standard of care in metabolic health.
- We are looking for a Client Onboarding & Operations Associate who is a self-starter energized by working with customers and building strong relationships both externally and internally to drive exceptional outcomes for our customers and members.
- In this role, you will own the entire onboarding and deployment of the Twin program(s) end-to-end.
- The ability to problem solve, analyze and troubleshoot with strong verbal and written communication skills, tailored to communicate based on the situation and audience in a fast paced environment will be key.
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This listing is sourced directly from Twin Health's careers page and normalized into a canonical job model.