SuperCare Health

Respiratory Support Specialist (RSS)

Bakersfield, CA · Contract

Sponsorship not specifiedDetected 12 days ago

ComplianceCustomer SupportHIPAAMedical DevicesLeadershipCommunicationCollaborationOrganizational SkillsMicrosoft Office

About the role

At SuperCare Health you have the chance to reach your dreams by helping us in serving the healthcare needs of our ever-growing patient population.
Matching passion with careers, here hard work has never been so satisfying.
We specialize in respiratory and chronic disease management, delivering innovative solutions that enhance the quality of life for our patients.

Patient Support & Customer Service Coordinate PAP equipment set-up appointments and ensure timely delivery of services to patients.
Deliver exceptional customer service while responding to patient inquiries, concerns, and follow-up needs.
Maintain professional and compassionate communication with patients, caregivers, physicians, and referral sources.
Documentation & Data Management Accurately enter and maintain patient information, authorizations, payer requirements, and compliance documentation in company databases and systems.
Appropriately document all patient interactions, communications, and account updates in accordance with company standards.
Support branch operational goals and contribute positively to team performance and patient satisfaction initiatives.
Compliance & Quality Assurance Maintain patient confidentiality and comply with all HIPAA regulations and company privacy standards.
Maintain accurate and audit-ready documentation at all times.
Perform other duties as assigned.
Ability to manage multiple priorities in a fast-paced environment.

This role may be a fit if you have..
A High School Diploma or equivalent required.
Proficiency with computer systems, data entry, and Microsoft Office applications.

Medical Dental Vision Flexible Savings Account 401K Voluntary Life Insurance Observed Holidays: New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Day.
Today, SuperCare health manages millions of lives annually, with a growing team of more than 400 members, and has one of the highest-rated satisfaction scores from both our customers and patients.
Our in-home services include ventilation, oxygen, CPAP/BiPAP, enteral nutrition, pharmacy services, and an expanding population health program.
Provide instruction and education to patients regarding PAP equipment usage, cleaning, maintenance, and therapy expectations.
Explain patient financial responsibility, insurance coverage, copayments, and payment options.
Maintain knowledge of applicable insurance guidelines, coverage criteria, and reimbursement requirements related to PAP and sleep therapy services.
Participate in branch meetings, trainings, and ongoing educational programs.
Ensure compliance with SuperCare Health policies, accreditation standards, and payer requirements.
Complete all required compliance and continuing education training programs.

SuperCare Health is the leading post-acute, in-home respiratory care provider in the Western U.S., serving the healthcare needs of our ever-growing patient population for over 50 years.
Our commitment to clinical excellence and operational integrity has made us a trusted partner for healthcare providers nationwide.
What We're Looking For: The Respiratory Support Specialist - Sleep & PAP Services serves as a key customer service representative within the branch, supporting patients receiving Positive Airway Pressure (PAP) therapy and other sleep-related respiratory services.
This role is responsible for coordinating patient equipment set-ups, providing exceptional customer support, ensuring accurate documentation and compliance, and promoting successful PAP therapy outcomes through patient education and follow-up.
The Respiratory Support Specialist works collaboratively with patients, referral sources, branch operations, respiratory clinicians, and payer partners to ensure timely service delivery and compliance with healthcare and insurance requirements.
Schedules may vary based on branch operational needs and may include evenings and weekends.
Monitor PAP patient compliance and proactively communicate with patients to encourage therapy adherence and successful treatment outcomes.

This listing is sourced directly from SuperCare Health's careers page and normalized into a canonical job model.