NetDocuments
Legal Innovation Partner
Lehi, Utah, United States; Remote - US · Exec
Sponsorship not specified$190k-$210kDetected 18 hours ago
Product ManagementProduct StrategyRecruitingCustomer SuccessLeadershipCommunicationPublic Speaking
About the role
- Our customer-centric approach and employee enablement has allowed us to enjoy many accolades, including being named among the 2022, 2023, & 2024 list of Inc.
- Magazine's 5000 Fastest-Growing Private Companies in America.
Responsibilities
- Own a portfolio of strategic law firm and legal department client relationships, serving as the primary advisor and point of accountability for their NetDocuments experience and AI transformation journey
- Drive renewal and expansion within your assigned book of business - maintaining high net revenue retention rates and identifying meaningful upsell and cross-sell opportunities aligned to client needs
- Develop and execute tailored AI adoption roadmaps for each client, working with firm leadership and legal technology teams to identify the highest-value use cases and build measurable adoption plans
- Lead executive-level business reviews with firm management committees, CIOs, and Chief Innovation Officers - communicating ROI, adoption performance, and strategic direction clearly and confidently
- Identify and escalate at-risk accounts proactively, partnering with Sales and Forward Deployed Engineers to develop and execute remediation plans
- Collaborate with the Product and Engineering teams to channel client feedback into the product roadmap, advocating for the features and integrations that will drive adoption and stickiness in your portfolio
- Contribute to the development of the LIP playbook - sharing what works with the broader Legal Innovation Partner team and helping establish best practices for AI transformation engagement
- Fluency in law firm operations - you understand how firms are structured, how decisions get made, how technology is evaluated and adopted, and what drives attorney behavior
- Proven ability to build trusted advisory relationships with senior law firm stakeholders, including partners, COOs, CIOs, and practice group leaders.
- Strong written and verbal communication skills, including the ability to design and deliver compelling client presentations and ROI narratives
Requirements
- If you have any concerns or questions about communications you have received, please send them to hrgroup@netdocuments.co m so our team members can review.
- 8+ years of experience in legal technology, legal operations, enterprise customer success, or management consulting focused on the legal sector
Nice to have
- JD or equivalent legal industry experience strongly preferred.
- Prior law firm practice (associate or counsel level) is a significant advantage in establishing credibility with firm leadership
Compensation
- $190,000 - $210,000 annual salary
- The posted cash compensation for this position includes on target earnings, base salary and variable if applicable.
- Some roles may qualify for overtime pay.
- Individual compensation packages are determined based on various factors specific to each candidate, such as career level, skills, experience, geographic location, qualifications, and other job-related considerations
Benefits
- 90% healthcare premiums company covered
- HSA company contribution
- 401K match at 4% with immediate vesting
- Flexible PTO (typically 3 to 4 weeks a year)
- Monthly contributions for life activities & wellness
- Access to LinkedIn learning with monthly dedicated time to explore
Equal opportunity
- NetDocuments is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.
- NetDocuments believes diversity and inclusion among our employees is critical to our success, and we are committed to providing a work environment free of discrimination and harassment.
- All employment decisions are based on business needs, job requirements, individual qualifications, without regard to race, color, religion, sex, (including pregnancy), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity and/or expression, military and veteran status, or any other status protected by laws or regulations in the locations where we operate.
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