Cato Networks
Manager, Strategic Customer Success - AI Security
Atlanta, Georgia, United States
Sponsorship not specified$25k-$30kDetected 1 day ago
Cloud PlatformsCybersecurityAccount ManagementCustomer SuccessLeadershipCommunication
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odds of building a lasting career here
37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70
Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
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About the role
- Cato Networks is the first company to converge enterprise networking and security into one centralized and global service that is delivered by cloud.
- It is led by networking and security pioneer Shlomo Kramer (Check Point, Imperva) and early investor (Palo Alto Networks, Exabeam, Trusteer and more).
Responsibilities
- Build & Scale the AI Security Customer Success Practice
- Own the end-to-end customer lifecycle strategy, ensuring seamless transitions from onboarding and adoption to value realization, renewal, and expansion.
- Develop deep expertise in Cato's AI Security capabilities, customer use cases, and integration with the broader Cato SASE platform.
- Create scalable customer success frameworks that accelerate customer maturity, improve time-to-value, and drive consistent business outcomes.
- Partner closely with Product Management, R&D, Professional Services, Support, and Product Marketing to advocate for customer needs and continuously improve the end-to-end customer experience.
- Drive Strategic Customer Success & Growth
- Build trusted advisor relationships with executive and technical stakeholders, aligning AI Security initiatives to broader cybersecurity, AI governance, and digital transformation strategies.
- Partner closely with Sales to execute Cato's land-and-expand strategy, positioning AI Security as the initial customer engagement while driving expansion into the broader Cato SASE platform.
- Lead Executive Business Reviews, strategic account planning, and value realization discussions that demonstrate measurable business outcomes and identify growth opportunities.
- Identify customer risks proactively while uncovering opportunities to increase platform adoption, improve retention, and drive expansion.
Requirements
- 7+ years of experience in Customer Success, Technical Account Management, Solutions Engineering, or a related customer-facing technical role within enterprise SaaS.
- 3+ years of experience leading customer-facing technical teams.
- Experience managing strategic enterprise or Fortune 500 customer relationships, including executive stakeholder engagement.
- Proven ability to coach teams in strategic account management, executive business reviews, adoption planning, and value realization.
- Experience working with complex, multi-product enterprise platforms and cross-functional teams.
- Ability to travel up to 25-30%.
- Demonstrated success partnering with Sales to drive land-and-expand growth motions, increasing platform adoption and expansion revenue.
- Strong technical background in Cybersecurity, Networking, Cloud/SASE, AI Security, or AI-driven platforms.
- Strong operational mindset with experience building scalable customer success processes and best practices.
- Excellent communication, presentation, and executive influence skills.
- Cato provides a competitive salary and comprehensive benefits plan. Benefits for this role include health/vision/dental insurance, 401(k), stock options, Health Savings/Flexible Spending Accounts, flexible time-off, paid parental leave and disability benefits.
- As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.
Skills
- Welcome to the future of cloud networking and security!
Compensation
- Cato provides a competitive salary and comprehensive benefits plan.
Benefits
- for this role include health/vision/dental insurance, 401(k), stock options, Health Savings/Flexible Spending Accounts, flexible time-off, paid parental leave and disability benefits.
- Build and scale the AI Security Customer Success practice across the Americas, establishing the operating model, customer lifecycle, success methodologies, playbooks, health models, and operational best practices.
- Define and track customer success KPIs, including customer health, adoption, time-to-value, retention, renewals, and expansion.
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